Shoppers Drug Mart

Horrible prices, Shame on you.$40 worth of food…Mostly PC brand, and even 2 sale items…

Pharmacy Manager, your team is absolutely incompetent with basic tasks. Let me explain:Yesterday I brought a prescription to your pharmacy to renew drugs and since I changed my employer, I provided my new Insurance card which has direct drug coverage. Your pharmacist looked into the card and asked me to provide another card with a carrier #. I said I have only one card and not sure what she is asking about. She asked me to look for the carrier # on the App, so i looked there as well, so she did, then she ran to the back for confirmation and came back saying that there is no carrier #, so if I want drugs I have to pay full price for the drugs, pay taxes, and then submit a claim online through my insurance company. So I did. By submitting a claim online I also email a customer service agent asking for another card with carrier #. The agent responded within a couple hours explaining there was no other card. The carrier # is written on the main (and the only) card. So I called your pharmacy again this morning explaining the situation and the pharmacy girl told me that I probably brought the wrong card!!!. THAT'S THE ONLY CARD I HAVE - i shouted at her ridiculous comment. Then I asked for the refund - she said they don't do that (!), I have to contact my insurance company, which appears to be not true as well!!! You take the money, you refund, simple, isn't. Insurance company confirmed that as well.Obviously, I transferred my prescription to another pharmacy where pharmacists looking at the card are capable of finding 2 digits.

It’s a good place to run for quick grocery or daily stuff. They do have deals running every now and then and the staff is helpful as well if you are unable locate something.A good neighborhood store to run to in times of need but really better priced than the ones around it.They do accept PC optimum points as well - which might not be a lot but it does account for something over the time.

I've been going to the Davie and Thurlow location for well over 15yrs and have always loved this location. I've picked my meds up from there for the last 16yrs. Here's the deal. They are Shoppers DRUG Mart. This is to assume that first and foremost they are a pharmacy where a regular customer goes and picks up their medications. For me it's once a week. Well I've noticed that the grocery, and cosmetics departments of this store are doing really well but in the last few years I've noticed a sharp decline in service and reliability of the pharmacy department. Well, they for no concrete reason have told me to start calling in my need for my med refills at least 2 or 3 days in advance. I was like clockwork getting my meds refills available for pick up every Monday pre approved. So I'm a bit miffed by this change. Now I called in 8 days ago to refill my script they told me Monday pick up...long story short every day from Monday onwards I've gone to pick up my meds and they're not done. Everytime I've been told to come during the day later topick them up but that's my bedtime as I work the late afternoon/evening shift at my job. So I have forgone sleep and gone to I suffer from various mental and physical problems that require me to take my medications daily noget them when they've suggested and once again they've not been refilled. I am on day 7 of not having my meds I am now dealing with mental and physical issues that I am most likely going to end up in emergency for because they've not even offered or given me an emergency dose Of my I am seriously not Y about this. My health has been Mend because Them. Loyal customer for over 15yrs and they treat me like this? Unacceptable I will be contacting thE pharmacyeTical licensing bord. I know I am but one of many that has had this sorT of issue happen at that location. It 100% not acceptable by any standards. But hey if I need the latest in Christmas decorations no M. Oh and the security at this location has to seriously check themselves. Not every single person

Thursday Jan 5 around 5pm. There was one cashier open and the other was closed. There were about 12 people in the lineup to check out at the cashier. Obviously this is people’s preference. The self check outs were all empty. An employee comes over and says, I can help you check out at the self check out. I said, why don’t you come help us check out at the cashier check out instead? No one moved to the self check outs. He just turned and walked away. What great customer service. I don’t care what “corporate” wants, this is obviously what customers want so why don’t you fix it?

Found everything I needed while doing a quick shop for basic things like shampoo, coffee and soap. Couldn't use the ATM with an international Mastercard though, it wouldn't read my card. I saw a lot of comments saying they are race profiling people. I was there for less than 10 minutes so I didn't felt watched or anything, or at least I did not felt like I was. But once again, I was in a hurry.

Short version. The pharmacist was very kind and had compassion for the situation. This makes me happy.Really needed a pharmacy to fill my BFs prescription. It was originally going to be an hour to complete

This is the second time that I used shoppers to get the Covid and the flue shots.I took the walk-in method and there was no on in the line. The employees were friendly and professional, especially Parisa who was amazing and she walked me through the vaccination process and discussed the option with me.I recommend you to visit the place.

Terrible service by the cosmetic counter manager as identified to me. Showed a pic from the shoppers website on cream I wanted and was immediately dismissed as never heard of it and must be only an online thing. No bother to even look it up which would reveal that in fact it is out of stock currently but available at other stores. No attempt to get it from that store just a scowl and shrug of shoulders when I told her again as she could not be bothered. The other two counter people were friendly.

Store hours of operation are 24 hours however store is always closed lately at night due to technical issues . Surely a company this large can get support to fix technical issues"? This has been going on for months now . Not the only local complaining about this . Corporate office needs to take a look at this location ."