Spa Utopia Health and Wellness Center
263 Reviews
- Thursday10 AM–6 PM
- Friday10 AM–6 PM
- Saturday10 AM–6 PM
- Sunday10 AM–6 PM
- Monday10 AM–5 PM
- Tuesday10 AM–6 PM
- Wednesday10 AM–6 PM
About the Business
Get The Best Massage Therapy in Vancouver | SpaUtopia | Get the Best Massage Therapy in Vancouver at SpaUtopia. Experience the ultimate Massage in Vancouver with customized services. Book Now!
Contacts
Website
Call Us
+16046897700
999 Canada Pl #1001, Vancouver, BC V6C 3C1
Hours
- Thursday10 AM–6 PM
- Friday10 AM–6 PM
- Saturday10 AM–6 PM
- Sunday10 AM–6 PM
- Monday10 AM–5 PM
- Tuesday10 AM–6 PM
- Wednesday10 AM–6 PM
Features
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- Identifies as women-owned
- LGBTQ+ friendly
- Wheelchair-accessible elevator
- Appointment required
- Wheelchair accessible seating
- Wheelchair-accessible washroom
- Washroom
Recommended Reviews
Carolyn C
16.10.2023
Spa Utopia Health and Wellness Center
Massage with Allison was great.However, loud construction noise next to my massage room the entire session was very disruptive and provided an unrelaxing experience.Unfortunately desk staff did not respond constructively or proactively when I addressed this with them.I also noticed that amenities are slightly scaled back compared to previous visits (e.g. bathroom toiletries and sundries provided, refreshments) even though rates have increased overall.Would hesitate to return or recommend given the less than ideal experience for rate paid.Update:Diane, the general manager, reached out to me shortly after I provided survey feedback to try to rectify the issue. I have increased my rating to 4 stars (from 3) due to her professionalism and method of managing the problem.
Benjamin Suan
27.09.2023
Spa Utopia Health and Wellness Center
Great ambiance, pleasant atmosphere with clean facilities. The front-end staff are very friendly and helpful. The RMT I was assigned is very skilled and professional as one would expect. The spa experience is nice as when you check in; you will be given a quick tour of the facilities if this is the first time. You’ll be given a key to your locker in the change room which contains a robe; the slippers and towels are off in another cabinet. There is a steam room and a sauna in each of the change rooms that are well maintained. The lounge has comfortable seating though it can be busy at time. It’s great that in this area there is coffee, tea, juice, nuts and dried fruit for you to enjoy and relax. I would highly recommend you arrive early before your appointment and/or leave later to enjoy these amenities. Overall, it’s a great experience to enjoy solo, with your partner or with friends and take a break from regular life.
Scotch n Cigars
23.09.2023
Spa Utopia Health and Wellness Center
Ruby was great, wonderful personality and for my first pedicure I was very pleased. Kazumi gave me an exceptional massage. I have a cervical issue going on and she relaxed me so much I was put into that in between sleep and wake for most of it. The spa itself was great, the decor, the drinks and the staff made this a wonderful experience
K H
23.09.2023
Spa Utopia Health and Wellness Center
Luxury spa located in the Pan Pacific Hotel. Arrive early before your appointment to use their lounge. They have tea, coffee, and dried snacks. I received a manicure from Jean, the head manager of facial and nail department. Their nail colour selection is great. Although my nails did not cure properly, Jean called me personally to invite me back for a new set. I really appreciated this valuable customer service and how this issue was rectified. Ruby did my new set and she was lovely - very kind, meticulous, and thorough.I want to give praise to the dark skinned receptionist with short hair (Sorry, I could not get her name). She was extremely friendly and genuine from when she called me to confirm my appointment to when she took my payment.Overall, a high-class establishment with stellar customer service. I would recommend this place and will come back for facial treatment.
Kristine Cavey
13.08.2023
Spa Utopia Health and Wellness Center
Love going here. The team is always very hospitable and massage therapists are skilled at what they do. The space is always clean and well-kept. I absolutely love their specialty tea. Not sure if they do the complimentary makeup touch-up after a spa service. Worth asking! Also, don’t forget buying a gift card from Costco for 20% off.Some downsides. The Pan Pacific pool and hot tub is now available for a few and for a limited time, whereas it used to be free. Also, parking is terrible expensive in the area. If you can, park outside of the convention strip and walk. But be careful of those parkades! I’ve come back after hours the spa to find that my trunk had been completely emptied of my shopping bags.
Gurv
05.08.2023
Spa Utopia Health and Wellness Center
I had a wonderful experience at Spa Utopia at the Pan Pacific. I went there for my annual pedicure and was assisted by Ruby, who was amazing! The overall service experience here was great! You are also able to use the sauna and steam room, they provide sandals, towels and bathrobes, so you don’t need to bring much with you.
Tami morrison
01.08.2023
Spa Utopia Health and Wellness Center
Had the best massage I’ve ever had today here. I myself am a registered massage therapist for over 25 years and am very picky when it comes to massage. Tom was professional, personable and gave the best massage I’ve had in 25 years hands down. The entire facility was superb…. Very clean and relaxing as a spa should be. The eucalyptus steam was a treat!Thank you so much to everyone there but especially Tom!
jj bblue
24.07.2023
Spa Utopia Health and Wellness Center
Would exercise great caution before coming to this spa. The steam room is tiny, much like your small closet pantry, fitting only up to 4 people at a time. It was not clean and thereafter we went to the lounge where they served apple juice, nuts and dried fruit. Don't expect more. 'RMT' gave such an awful massage I stopped her 5 minutes in and told her I wanted to speak with a manager. I met with the manager who listened but at the same time she was very combative. i did not get charged for lack of a massage and I paid for my friend's. My friend said the massage was no better than the one she gets from her RMT down the street from her house. I'm disappointed and embarrassed to have brought my friend here whom I wanted to have a great experience. $200 for a massage, Shameful and disappointing since this facility is connected to a nice hotel. Do not take the disappointing reviews lightly. Go on Yelp and other review sites, you will see the same. The more recent reviews are more relevant.
Gurp Dhanoa
23.07.2023
Spa Utopia Health and Wellness Center
All the people working here are great! The spa was kept clean and welcoming. I had the Royal massage 100min treatment. It was very relaxing. You are encouraged to use the dry steam room or relax and have a tea and snacks while waiting for you treatment and the a glass of wine afterward. The only downside I see here was the fee to use the pool and hot tub as they are not a part of spa utopia but belong to the hotel. Also the site mentioned that the opening hours are 10am when at 930 you are able to relax and enjoy before your treatment. All in all a good experience but could have been better.
Dani D
22.07.2023
Spa Utopia Health and Wellness Center
Went here and got a massage and manicure done. Everyone there is very friendly and professional! Overall had a great experience. However after driving home I noticed that my gel manicure was already chipping in a few places. ( nothing of note that would’ve scratched the nails) Being one of the most expensive manicures I’ve ever had I was hoping for better results on the polish. I called and they were able to get me in for a repair a few days later which was great. Although I notice now there is a lot more chips, I think the polish might just not be strong enough?
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999 Canada Pl #1001, Vancouver, BC V6C 3C1
Spa Utopia Health and Wellness Center