Sleep-Wake Disorders Clinic

Their service was good: clean bedroom, comfortable bed / pillows / blanket, courteous staff / sleep technicians, no noise, very conducive environment for sleep. They responded promptly when I reached out to them for appointment with referral requisition slip given by my family doctor. Appointment given was 1 month later due to long waiting list. The sleep test analysis and followup appointment with sleep doctor will be done at further 2 months later due to long waiting list (unless any severe sleep apnea or other disorder is found, in which case appointment will happen earlier).

Zero issues . Was simple straight forward super Friendly , very comfortable .No idea what the complaints are about I came did my sleep test woke up went home .5*

Great at making you wait for no reason and then being rude about it. If your appointment is for 9am show up for 10:30 and save yourself some time.

Do not go here. The lady that outfitted me was not helpful and could not answer any questions. I slept there for two hours, had a bad sleep and they told me I could go home, which I was fine with and thankful for. Then I wait a month or more for results and the dr was so rude on the phone, offering no information other then I had sleep apnea and needed a machine and that was that. He would not answer my questions, he would not give me any further insights or recommendations. I would not recommend this to anyone, now I have to go get another opinion somewhere else where hopefully i can sleep through the night and they can try and help me rather then put me on a machine. This dr should not be practicing anymore, if the answer is binary what the hell is the point.

I went for a sleep study, the day staff gave me the instructions I needed and I appreciated the reminders. When I arrived I was greeted by the nurse who was well informed and attentive. She made me feel comfortable and any questions I had she answered. Room was comfortable and everything was clean and well sanitized. I didn't feel rushed even when I was getting ready to leave in the morning. Got an appointment to speak to the doctor which is what I was hoping for as it is not too far on the calender.

The place itself was fine, standard room and it was clean enough, the attendant assigned to me was pleasant and helpful. However, I waited a month following my sleep study and had yet to receive my results or have an appointment with the sleep doctor scheduled. I called the clinic to inquire and it was clear that they had completely forgotten to do either. When I finally was able to speak to the sleep doctor (Dr. Perl) he was curt, stating that I did not have sleep apnea, suggesting I speak to my family doctor if I have any further issues, and ending the phone call abruptly. He provided no further insight and seemed almost annoyed at the fact that I did not have sleep apenea. I've heard of far better experiences at various other clinics from colleagues and would recommend looking elsewhere if at all possible.

Overall, the staff and the Dr. were very nice! The room resembled a hotel room, which I enjoyed & it was very clean. I took 1 star off because I disliked how they wake you up (2 quick knocks, open your door and tell you that your sleep is up). The second you wake up, you're very rushed to leave, which caused me to experience a stressful awakening.*PS. My test results were discussed 11 days later...not long, considering i've read longer in the previous reviews.

It is located on the fourth floor, they offer free parking lot but you have to provide your car's details such as make, model and license plate number. It is very clean and comfortable room. Just like a hotel, technicians are very professionals, I was taking care by Edward, he is very nice, funny and processional. Room consists of comfortable double bed, two night tables and very quiet rooms that you hardly hear any movements outside of the room. You will get mask and let you go to sleep around 11 pm, and you must leave by 5 am in the morning so cleaners will come to clean rooms in the morning.

I don't usually drop a bad review but this lady is exceptional! Her name is Samantha, she is the rudest person I've encounter in my life. Considering, she is working in the clinic which i supposed to be more patient than any other establishment but her attitude is really terrible and unbelievable.I spoke to her in a very calm and professional way but she responded back with anger and yelling. She even threatened me that i'll be paying $200 if i don't cancel my appointment, i told her i have few days to think since my appointment is on Saturday! She even questioned my personal life, really? I don't tolerate this kind of behaviour. She is a bad image and ruining the integrity and reputation of the Clinic.I hope the management will do something about this, Samantha should undergo to a proper Customer Service Training, she doesn't know how to communicate properly with the Clients, she doesn't care of her job, doesn't care of the people. If you want to grow your business, and establish a good reputation, please nurture your employees especially SAMANTHA!!!Samantha, please be nice and professional. It's pretty basic and even a kid can understand that. Help your management to establish a good reputation not ruined what they have established.

They booked me for today (March 27, 2023). But when I called them today to double check my appintment they said I wasn't booked at all. The lady said I'm the second patient who had the same problem. Whoever booked me was irresponsible...