MVS Canada Car Shipping

MVS Canada delivered my beautiful car from Edmonton to Victoria, BC. From the initial inquiry, and through every stage to delivery, MVS were extremely professional, communicative and more importantly - looked after my baby! They provided upfront costs with no hidden surprises, and a traceable delivery schedule. The driver delivered my car straight to my door, and called me the day before delivery, and twice on the day of delivery, to ensure I would be available. The car was perfect, and just as how I remembered it. Without hesitation, I would certainly recommend using MVS Canada. What a great bunch!

BEWARE: Unacceptable Service, if there is negative stars that's what I will give them.It's been a horrible experience with MVS. You will see glowing reviews but that's far from what we experienced. In their website they have an average shipping time of 22 and we were quoted 18 days. We decided to get their service because of their quote as it is better than what was shown on their website.It is now the 27th day and our car is still not delivered. This is the worst service we have experienced in Canada. Never getting nor recommending their service ever. We reached out to their customer service team and we are only getting generic delay excuses. We feel like there is a 2 tier customer service in their company as you see glowing reviews but there are also horrible experiences just like what we are experiencing.We've racked up over a thousand in car rental expenses because of their delays. Complete horror story. DO NOT BELIEVE the reviews. Beware of this company.

Delayed service. Customer service is only good until they take money. Then the talking nicely part goes away. My car sat 20 days before started moving. Better to go with someone else.

Service was very bad, information provided by MVS was incorrect and very misleading. The timeframe on my initial quote and MVS company’s website are completely different from the reality. Unable to get information when requested. Representatives, especially the person that works for the Caledon, Ontario location was very unprofessional and of no help. The wait period for vehicle to be shipped was longer than the company explained. (My car was parked at the terminal for 3 weeks before it was shipped). Overall I would not recommend or use this company again.

Update 1- Reply to the owners response.1. I prefer keeping my identity anonymous. Plus the issue here is for everyone using your service, especially at Caledon location. May be your other locations are good, I don't know.2. Not sure what is false when the pictures posted here are of the drop off location. As you can see there is no proper spot to leave the car and its covered in heaps of snow. Just some placards and a grey drop box. I am thinking if I am really an exception to be worrying about my brand new car? Are people okay with leaving their cars in an open area with just the security cameras that nobody is sure if being monitored or not. And yes, I spoke with the security company and they said they don't operate in the day time. Not sure who does but the number posted by the entry dial pad (right outside that big gate you see) is not for the guards on premises.All I am asking is for you to address this issue with your team. May be have the area cleaned up, or atleast allow people leave their cars inside the fence. Customers need to go home thinking their car is parked in a secured place (which based on the photos this is not) until shipped. Just by telling me everyone leaves their car like that won't help. If you can fix and give an update on this, I will most certainly increase my rating.Original post****We were asked to drop the car off before noon at their Caledon location. Upon arriving at the place, it looked sketchy. We tried calling Brenda and the customer care, but nobody would answer.20mins later, Brenda called back asking us to drop the car by the fence, with snow covering the parking area, where their placards were attached. Now, their online photo uploading is fair but we wouldn't trust this particular place one bit to leave our 45k brand new car. Owners! Look for yourself at the condition of that parking spot. No proper parking spot, no fence, nothing!We offered to leave the car 'inside' the fence where there were other cars parked. But Brenda confirmed that's not possible due to security reasons. The irony is that these guys won't trust us with our own car, yet expect to leave the car just because of some security cameras around, which I personally find are to no use if nobody is monitoring. And even if they are, I don't believe these guys especially after noticing some comments here stating damages.I called the security company just to ensure someone is watching this and the guard confirmed they don't operate in the morning (I called the number attached above the entry code dial pad by the entrance).You may be an old and experienced company, but it's important your business is presentable. Unless you guys take some action (*which I trust you will based on your responses to some customers) with how this place looks, my review won't change.

I used MVS to ship my mom's car that I had been using for a couple of months in Edmonton back to Toronto. Any questions or concerns I had, they provided every detail to me and were very helpful.When it got to time of dropping my car off, there was someone to inspect your car in the condition its in prior to departure. A couple days after I got an email giving me a link to the tracking for the car, and it said it would take up to 9 days before the car would start moving from the terminal but luckily I was able to get my car in hand in a total of 8 days!Thank you MVS! I would recommend it to anyone who wants to ship their car with great communication and service

Used MVS first time to ship the car from Scarborough to Calgary by rail, it was great experience. I am very impressed their online process from the beginning quote until delivered. The car was stayed in terminal in Scarborough for ten days which I had been informed and with my agreement in the very beginning before the payment, once the car started moving, it was really fast, even arrived earlier than estimate date, and no damages when picked it up. Thank you!

This shipping company was recommended to me by my Jaguar Sales Manager in Toronto, as the most reliable and cost effective to ship my Jaguar FType convertible from Irvine California to Stoney Creek, Ontario Canada. I worked with their Customer Service Rep, Lisa. She was very professional and reliable and responsive to my questions and concerns, always keeping me updated on the progress of the shipment. Fairly seamless process and I received my vehicle in time and mint condition. I would highly recommend this company.Thanks again Lisa!

MVS Canada, was one of the cheapest shipping brokers that i could find while searching for days on whom to use to ship 3 of cars from Toronto to Calgary, they came out with the best quotes every time. They have many options to match your shipping needs, easy to use website to receive prompt quotes. Make sure to schedule in advance and do your homework to ask the right questions. All 3 cars arrived as required within reasonable time, went smoothly, Happy to have used MVS Canada