ACE Courier Services

Very prompt helpful an polite ...great bunch ...

Wouldn’t load up my pallet onto my trailer because “it was illegal”. The overhang was no where near illegal, and on top of that I was told if I don’t pick it up in a couple days they would get rid of it for me. It was a brand new crated motorcycle. The guy who actually helped me when I came back was great, the guy who appeared to be in charge was not.

We ordered a couple e bikes from a distributor that didn’t ship to our smaller town. We called the local ace for a estimated cost to see if it was worth the hassle, and found it should be fine. The WL manager said to call PG Ace to confirm they would receive, So we called and asked the receptionist if we could have them shipped to Ace PG depot, and if they would then ship them to the Ace WL depot.. She said that would be fine.When the shipments arrived, he turned them away, saying he wasn’t a drop off depot. I called to confirm shipment, and he started swearing at me, and called me a liar. Duane has zero communication, personal, business skill and needs to be removed from his position. We ended up driving out to PG to pick up from fedex. Ace won’t get another dollar from us.There really should be 0 stars or black stars for this type of service.

Decent place.They tried to deliver a large parcel, I was at work on Thursday,and they didn't want to deliver a second time,so I had to find someone with a truck to pick it up

Friendly staff, quick service. Didnt complain when I was a bit specific about how i wanted my trailer loaded. Will be ordering through them again and would recommend to anyone.Thanks guys!

Thank you Rene! Your help is much appreciated when I could not count on UPS! Have an amazing Summer!

Staff in prince George are great

Always quick, reasonable rates.

the brooks depot guy Chris is amazing very friendly will easily work with you

We had a pallet delivered one day. The pallet was a little on the heavier side, but normal sized and was obviously able to be loaded correctly on to the 5 ton with a pallet jack. The driver, a younger tall skinny fellow asked our guy to jump up into the truck and help him get the pallet from the middle of the truck to the back. Our guy told him that hes not allowed to jump up into ANY trucking companies truck under any circumstances in case of any accident to our employees or their driver. This driver began to get some serious attitude at our guys refusal. He then walked over to me and started complaining at me about our employee, when I made it clear it was a normal policy and that our guy was in the right, he then said I guess you guys won't be getting your deliveries in the future if they're heavy" then made his way up to the managers office and did not fair any better. Moral of the story