Norburn Medical Centre

Other than the office busy super busy and hectic (3 stars for the office itself), my family doctor Dr. Phan is amazing. He is courageous and challenges the Covid narrative, and has seen many of his patients also suffer from side effects. He is not against vaccines and in fact when I took my child in to see him, he asked if their vaccines were up to date. He’s for informed choice and whenever he prescribes me anything he says this is what it’s supposed to do and I can choose whether to get it or not. Yes, he is religious but so am I and I so badly need a doctor who shares the same values. I can see why someone who doesn’t believe in God can find him challenging but for me I cannot find any other doctor who is so strong and rooted in his faith to help guide me in my health choices. He is very compassionate and cares. Every secular doctor I’ve been to just pushes medicines on me or not morally licit methods that just makes my health worse. I cannot say better things about Dr. Phan. For the faithful, I would encourage you to go see him. He is an outstanding doctor and while he will encourage you in your spiritual health, he’ll actually help you with your physical health with proper treatment. I think people have a misconception of him and that’s really unfortunate.

I'm surprised by some of these reviews. I've been a patient here all my life and never had any problems.Dr. Phan is my doctor and he's very professional. He's always respectful and never pushes any of his personal beliefs on me or any of my family members.He discussed the risks surrounding the COVID vaccine, but never actively discouraged me from getting it. Nothing he said went against health Canada's guidelines, he simply provided another perspective and helped me make an informed decision by answering my questions.He has brought up religion before but it was never forced on me... It was a casual surface level conversation that lasted maybe 60seconds.

I have been a patient of Dr. k Phan since he took over for Dr.Hardy many years ago. I see some people saying he pushes lifestyle and religion etc. I am not religious and not once has he ever preached or stated anything like that to me. I am a registered nurse and he and I had a discussion about covid vaccine pro / con and he also never pushed his personal opinion. I can not speak for other peoples experiences, but can honestly say that for me he has been more than accommodating to my health needs.

I am absolutely exhausted with your staff. Today is the THIRD TIME I’ve been disconnected after waiting 30-60 mins to get through. I have a baby who’s been seen ONCE by your office because of the several mishaps (cancelled appts, appts, checkups scheduled for online?…, scheduled without nurses etc) I love Dr Mccafferey but I’m going to be looking for a new Dr because I’m so frustrated with you all.

Overall we've been very happy with our experience here! I've been multiple times in the past year for my baby's check-ups and vaccinations, and have received excellent care. Booking an appointment hasn't been a problem (lots of options for different time slots), and we haven't had to wait more than 5 minutes for our scheduled appointments.

I work in health care and often work with doctors to get prescriptions for my clients so they can receive coverage through their extended benefits. Dr. Phan will give you one-quarter of a prescription, and charge you for each quarter if you want the rest. I've been trying for 7 months now to get a prescription completely written for a client and am consistently told to pay, over and over again to simply have Dr. Phan fill out all the information requested by this patient's extended medical.

The front desk has always been rude, short, and unhelpful in every interaction I’ve had with them, whether it’s on the phone or in person.

Dr. Phan is our family physician. Whether he is vaccinated or not he is a good doctor. I am sure there are many other physicians and scientists who don't agree but don't have the courage to speak out. My husband after receiving his vaccine lost his hearing in one ear, has ringing and sporadic dizziness. This will not change. After his experience, I try not to judge.

I was a registered patient here for 26 years, as my family doctor was my parents’ before I was born. A few years ago I moved out of the country for a while, which the staff was made aware of. While I have had appointments via phone call here in the last six months, which I have proof of and mentioned, I was told upon trying to make an appointment that I am no longer a registered patient because it’s been too long since I’ve been in. Presuming my video calls apparently do not count, really not sure how I am supposed to physically come in when that option is not available during the pandemic, and would love to know what kind of sorcery is required to achieve this. I was then told I could re-register but they weren’t taking patients at the moment. Now I must find a new family doctor while dealing with chronic pain and hospitalizations during a pandemic. There have been years at time throughout my life where I did not visit and was never once informed that this could be the case. I was not contacted whatsoever about this policy or that my registration would or had expired. Totally uncaring, bizarre, and CLASSIST behaviour. If you would like to feel safe and not add additional worry to your medical concerns, do not go here.

Have not had a face-to-face appointment with Dr Albert Lui for nearly a year since the pandemic. I am touched that he is keeping taps on my healthcare case files through virtual consults.I am very grateful to him that he had referred me in time for my cancer treatments.