Torrid

This place has great stuff. Shop here.

Amazing new store!

Excellent selection, great prices

Love this new store! Staff is friendly & the atmosphere is very inviting! Was greeted immediately by the associate even though she was busy with another customer, still made me feel very welcome! Unfortunately I was on a break so did not have time to make any purchases this visit, but will definetely be back when I have more time!

Good variety of products and very helpful and friendly staff

I can't say enough about the customer service I have received from this store. I ordered a bridesmaid dress from Torrid, and ended up having to drive across the border (to the US) to get it. When i got all the way down there, the dress was not in the order. (the one thing i actually needed - of course)I called around to all the torrids i could possibly find, and there was only one store with this dress in stock.Kim assisted me, and held this dress for me, as well as came up with a brilliant plan that allowed me to actually acquire this dress even though it was the only one in all of Canada.She is an absolute rock star and saved the day for me during an incredibly stressful time.It is such a luxury to be able to deal with people of this caliber, and with this level of professionalism.Thank you Kim. You really dont know how much this means to me, and the bride.

Horrible customer service. No one greeted me once I came into the store. Walked around the store twice before someone asked if i needed help. Spoke with a manager asking about the 40% off all jeans. Since I looked it up before coming in store to purchase 7-8 pairs of jeans. She replied stating that I had the states website. I told her I am looking at the Sudbury torrid website right now purchase 7-8 pairs of jeans that are 40% off all styles of jeans.She told me that was not a deal at the store. I explained that on the website it states 40% off all jeans online and in store. I pulled up the website and showed her step by step of the torrid Sudbury location store online website but she continued to disagree with me saying it was a “states thing”. And showing her the proof of the deal online of in store 40% off all jeans. After getting some dirty looks by her co workers all she had to say was “sorry about that”. After spending 20 minutes in the store showing her proof of the sale. This is not okay.

Really nice people work here. Warm and inviting atmosphere.