ADESA Montréal Inc

I am beyond disgusted with ADESA Montreal's arbitration policy. They kept my car in arbitration for 60 days, it had repairs that costed over $1500 and they still did not cancel the sale. I was contacted by the manager named Mr Dino Fuoco, whom did not help what so ever and I was forced to take the car. They did not honour the arbitration policy even though I had the right to cancel the sale. I highly recommend that you second think before bidding on a car from ADESA Montreal. I do not want others to go through the same experience as mine so be cautious.

Dealers........keep your stick on the ice. Arbitrations is a gong show of pass the buck and laughter at your troubles.

Sylvianne is Amazing, great customer relations, always goes above and beyond, a definite asset to the company. Thanks for the many years of support.

Fees are terrible and it's impossible to find them out when purchasing! Purchased a few cars from ADESA Montreal but each time the fees were extremely high were talking $400-$600/vehicle and when buying online your forced into them!On top of that I just bought a 2018 Audi S5, $60k vehicle and they charged me fees of almost $900! Now that is ridiculous! And I've been trying to get ahold of the GM or director to speak with this about for over 5 days now and still no answer. Ridiculous. Will definitely not be purchasing vehicles from here no longer and will also be recommending everyone else not to either. For such a big brand this is certainly disappointing!If you need a good platform try XMTrade, TradeRev, Manheim of course, Wholesale Express is good too

Crooks! Auction is worst than the sellers... This place should be shut down, customer service is a big 0! These guys don't declare jack about their cars, and their arbitration dept is a big scam, they refuse to arbitrate stuff they are legally supposed to arbitrate, and will give you a run around, and when you threaten to sue they ban you, because they are the biggest auction house in montreal...A real joke of an auction, and they have crooks running it! Especially their arbitration dept which is supposed to protect buyers, avoid the frustration and headache and deal with Manheim instead smaller auction but 1000 times better customer experience!

Bad and stressful experience, bought a car recently, the car had many issues, no test drive is allowed so you don't know what you are buying. The car also had many body damages which you can't check , since the cars are moving very fast in lanes during auction. Avoid this place. You can easily find better certified cars at dealerships where you can test drive.

Never buy from these peopleBiggest liars ever

I've made friends here in Montreal adesa. Always a great place to visit. Amazing courtesy and service

Great place not sure if open to public lots of used cars .. big place

Not very people oriented, business first. The customer is not right over there, they are. Will not get out of their comfort zone to help a customer. They see no urgency in resolving issues with customer requests, good words yes but no action. But most important the customer is wrong. Some weak inter personnal skills in key positions. The good thing is they are not alone anymore.