Ferrera Income Tax

Utter lack off communication on the status of my tax return after emailing and calling. I was forced to find a new tax management company 2.5 weeks prior to the US tax deadline. Employ at your own risk.

Been in contact since January about late US/Canada filing. Some deadline and no longer taking on new clients after I’ve been asking for help since January. Lady was nice on the phone but yet again have to figure out my US/Canada taxes. If your looking for clear consistant and considerate services for dual filers this is not an office that can handle It

I had a fantastic experience with Joanne at Ferrera.I'm a Canadian living in Michigan, and she helped me with both the Canadian and US tax returns. I found she was incredibly generous with her time and expertise. I'd highly recommend going to see her!

I have been using Ferrera for the past 16 yrs for my tax returns. They have always been very helpful and I have never had any problems with my returns. Definitely recommend using them.

Mary is very sharp and up to date in the US and CDN tax laws/situations as they've chgd recently with more working from home. She saved me almost $2000 and didn't even have to help me at all but did, as I had to respond to CRA for foreign tax credit after trying to do my own returns like old times. A very very nice person and extremely helpful. I recommend Ferrera Income Tax business to everyone.

I received a call from them telling me: Your taxes are a mess and I told you last summer that you need to better organize things!"What she missed is that we sent her an invite to our account for QuickBooks that she failed to open. Terrible communication

The worst part about my experience with Ferrera is that I recommended them to a number of my co-workers. Following this, 6-7 of them used Ferrera, and all received poor service, ranging from income tax filings with wrong employer names - through to some of the one star reviews/issues seen below. I made this recommendation after a drama free filing the previous year, but now look like a fool to my colleagues for recommending a company not capable of completing a tax return properly and promptly. Ferrera's name is now known through widely throughout my company as a place to avoid from their stories.My experience was terrible, I booked the first available Saturday appointment in Febuary, and provided all my documents in an attempt to get my tax refunds as soon as possible. Ferrera did not complete the return by the promised date. Upon following up via phone, I was told I could not talk to my accountant with out making an in-person appointment during business hours - living out of the country makes this difficult for me. After repeat daily phone calls I was allowed to talk to the accountant, and provided with a new promise date which came and went once more. With just 2.5 weeks left till the tax deadline, and moths after waiting, I made it clear if they could could not provide my returns in the next 3 days I would hire someone else. Magically they were finished with in 3 days.When I went to pick up my forms and pay, an un-labeled fee was added to my bill. When I asked, the accountant informed me Your taxes were a lot of work. Just a lot of work." and so I would have to pay extra. This wasn't discussed before hand

Disappointed. After lots of emails back and forth checking on that status of my returns, I ended up being stuck trying to figure out my own US and Canadian tax returns after the deadline had passed. Gave an extra star because Gail was very kind when I had her on the phone, and I know this year was a bit weird- I just wish they had been honest with themselves/me about what they could get done by the deadlines without leaving me hanging.

I switched to Ferrera Income Tax a couple years back. I can only say great things about this firm. Ferrera staff has gone above and beyond to maximize my returns and takes time to answer all my questions. Highly recommended!

Pure garbage firm. Rude, unprofessional, and complete morons. I am sure Tax Consultants" are just off the street minimum wage workers with no Degree or Education. Clearly people who gave them five stars have no idea what they are talking about. These guys may be okay for Corporate Tax (since more money in it) and they may give you a better Accountant who look professional at the least. For personal taxes I dealt with Joanne who looked like a heavy smoker in a non-smoking ad campaign and quite unprofessional. Anyways