Showcase

Just went back to the this store 2x as the cool chill max portable air cooler we got was leaking. First time we came July 23 told them I'm returning it because we had used it for 3 consecutive nights but the following mornings the towel we placed under it always get wet, very wet. Staff with pink hair color told us right away that refund can't be done as it's already opened & suggested to give us new water tank as that might be the problem. She even wanted to test it & didn't believe what I told her. Told her that I won't just drive to Cross Iron & wasted my time & energy returning this product if we are satisfied with it but the pink-haired staff wasn't empathetic & quite rude and insisted that we try the new water tank. Told us that if still the same then come back next time & they'll see what they can do. Still frustrated we still decided to give them another chance. We tried it last night July 25 & still the same the following morning even though water tank was new. So again we went back to their store in Cross Iron, met Manager Lisa told us right away that it can't be returned & can't be exchanged as everything seemed to be working. Told her it's not as I have pictures of my towel quite soaked since last night. She told me to come back tomorrow so they can test it. Told her I don't want to waste my time again coming back here as I'm working tomorrow. Told her also that we'll just accept exchange with another product as I know refund is no longer possible. Finally Lisa asked us to wait for few minutes to try it told us she didn't find any leak from the water tank but I told her leak maybe from the cooling pad inside. My son saw it's leaking when she raised it. Anyways after almost 30 minutes of waiting I was able to exchange it with memory foam pillow $60 which was still pricey even though it's on sale..I promised not to go back to this Cross Iron Showcase ever again..Manager & staff should be more empathetic with their customers & I believed they should also be re-trained in CUSTOMER SERVICE!!!!!!

Worst experience!!! Purchased an item, got home and it was used. Went back and they told me they do not return or exchange used product. Then they would not even warranty it even though at the cash it says 30 day warranty. The manager was useless and had 0 care for customer service. Within 30 days sent an email to head office and was denied my return/exchange, worst part was they couldn't give me a reason why. Horrible manager and horrible company

Inflated cost for cheap product. Poor/no customer service. Damaged product, said I broke it wouldn’t offer even store credit. If I could give 0 stars I would!! Buyer BEWARE!

They are over pricing hand sanitizer and masks I will not support this store any longer. Also their staff are rude.

Horrible experience to deal with they don’t accept to exchange product that you just bought for A few minutes no sign of final sale on the items but fooled you on the receipt that says final sale it’s like cheating customers! The manager is unfriendly and of no help! Terrible customer service just buy online don’t get scam by this store! These guys should be fire-out the store will not be successful if the staff is like this!

Not a big fan of this store. It used to be a lot better a number of years ago.

this store is very nice. very clean and friendly. i love this place and all the employees as well. i would live here if i could thats just how safe and happy i feel

Hello, I visited your store today and am in shock at my experience. Firstly, let me tell you the associate working today was wonderful and very helpful, this has to do with a policy and not the experience with staff. I purchased two of your back supports currently on sale for $19.99. Right after I paid, while I was bagging my items in the store in front of the associate, I noticed the back supports rang up at $39.99 each. I asked the associate to refund me the difference and she said the only way to do it was to offer me a gift card for the difference. This seems completely unfair. It is not my fault your system overcharged me and I am not interested in a gift card, I want my money back. Overcharging me is wrong. Not refunding me for an error where you overcharged me and I noticed before I even bagged my items and then being told too bad is fraudulent behaviour. Why is the customer being punished for a system error and why was the price not updated in your system when you sent out the email on the sale days ago????????? I did not take the gift card out of principle and will have to drive back in and deal with the manager. Complete waste of my time. Shame on you Showcase.

Stores ok, but that manager... I have heard her argue with at least two customers... something seriously wrong with her. You're best to go elsewhere until they get a new one.

Went into this store the other day and the Manager Kris, really helped me and my family out. Great customer service! Thanks again.