Rogers

The sales representative gave me entirely false information. I registered for a SIM only plan, and was told I could cancel anytime without any cancellation fees as it was only a month to month contract. When I contacted Rogers to cancel my plan 8 months later I was told that I had to pay a fee of over $200 to terminate my month to month contract.If I had known that when initially registering I wouldn't have signed up, so I assume that I was lied to in order to get a sale. I recommend looking for another provider as you cannot trust the information provided by Rogers sales staff.

I came in store on Dec 26, 2021. An asian girl attended me ( I am sorry I forgot her name ). I asked about details on Iphone 13 pro and pro max. She asked what company I am with and I said Fido but I am willing to change. Her reply was “ So this is how it works- Fido is for money conscious people where as Rogers is for corporates or business people because they need more data, its just how they target the customers even though fido is owned by rogers”.I felt like umm how is this relevant to my query ? I told her this is not a right way to assume anything about a customer when my question was still not answered. She further without feeling any sorry told me one deal and said “it is what is”. I was really appalled by her rude and judgemental behaviour. I spoke to other team member and mentioned what just happened. He was sorry but I was not offered any assistance still. I understand stores are busy during holidays but its still not reasonable to treat anybody in this manner. And the store was quite empty, no line up or so. I would like to mention that I am a Dentist by profession and I believe judging someone by what they are wearing is not nice at all. We all want a good deal if its available. That was the first store I went to and ruined my whole mood. Afterwards I went upstairs to Bell store and the person attended me so nicely and answered all my questions very patiently; hence I bought the phone from them. I don’t know if anybody will look into this matter but I do not recommend that girl for any queries or so.

really a terrible service, my wife and I went to review the available plans and the person who came to assist us from the beginning was very rude. First of all, he asked us our immigration status, to which he answers ... you must have a minimum of 2 years of stay in Canada to be able to give you a plan with a cell phone, otherwise you cannot. If it is a Rogers policy, it is fine but first you must listen to the customer and then say it in a non-rude way, to a certain extent we feel discriminated against by this person, I really do not recommend that they go to this store where from the beginning they observe you strangely.

I went in today to upgrade my phone. I’ve been with Rogers for years, with no problems. I have a family plan that is no longer offered, but is grandfathered in — to upgrade anyones phone on the plan, the plan would have to change, which is not a problem. The person we were dealing with was a new hire, and did not know what to do and senior staff provided little guidance for them. They made changes to my plan after I explicitly told them not to, and only show me options. They did not communicate anything to me over the hour I was in the store working with them unless I explicitly asked. I spent an hour in the store with multiple staff members and no options were outlined to me and left without a new phone. Was extremely disappointed and honestly making me reconsider providers because of how difficult this was.

Ken was really friendly and thoughtful both times when I came asking for help! Even though I was having a small issue of trying to get the sim card into my new phone, he was kind and patient to help me get my device to work! Could not thank him enough!

Was provided with amazing service from Jason just yesterday! He was super helpful and extremely kind. Thanks Jason :)

I spoke to a few different staff trying to get different opinions and options. All were very knowledgeable about cell phones and the different options each had, as well as what plans were available to meet my specified needs. I was also impressed with how the staff was able to make everything accessible to me in my bulky wheelchair. The store itself was spotless, bright and welcoming. Tyvm ♥♥♥ Rogers

eSims ran out if both Rogers stores, but available in small island store for double the price. Very sketchy stuff …