Michael Hill St. Vital

Really great staff to buy product from …Manager Nancy and other team members are very very polite and happy . Manager kindly and patiently helped me for some repair for my ring bought from other micheal hills …Thank you

Warning to others, do your research about this place and what the diamond clarity levels mean. Our sales representative was amazing and found us the PERFECT ring! But within 3 months of the purchase, we noticed was looked like a large Crack in the diamond. We put the ring away for a couple weeks as we knew we couldn't make it to the store to get it fixed yet. When we finally were able to take it in (as we had purchased the 10 year warranty) they sent it off to get repaired. 2 weeks go by and then the manager had called to notify us that the diamond was not being replaced due to it a natural inclusion". I thoroughly inspected this ring and there was NOTHING in the diamond when it was purchased

I had got a ring sent away to get cleaned, resized, and prongs fixed on January 10th. My understanding was that I would be able to have it back by February 14th for obvious reasons. However after not receiving any phone calls I waited another week and then finally went to the store on the 27th to hear that they in fact have had my ring for awhile and never bothered to call me. Just overall disappointed in the service though the ring came back looking good.

First and last impression, manager is not professional at all, they do not care about customer retention, Would not recommend purchasing from Michael hill, all the reviews are correct, shady operation, warranty is a sham, cracked diamond they say is a natural inclusion. I've Had it for 3.5 months. They've had for 2 weeks and couldnt even clean it. Now my fiance and I are stuck with an ugly engagement ring. Go to an actual jeweler for your jewelery. Talk about an expensive learning experience.

What amazing staff! It was my daughter's anniversary and her husband called ahead of time to let them know I was coming in to get a necklace on his behalf. They were expecting me and went over all details of the necklace that was picked out.The store was very clean, merchandise was clear to see and many beautiful jewelry items to choose from.The staff even agreed with one of my suggestions to not ask such personal questions in public where other customers can hear your answers. This is not the only store who does this but inviting to know they agreed and would find a solution.

Unfortunately I do not recommend the products with Michael Hill if you are shopping for a wedding band or especially engagement ring. Even though the prices are cheaper and I love my wedding band. The warranty we purchased for the wedding band has a lot of hidden claws such as one ring sizing and rhodium plating per year. Peoples and Appelts has a much better warranty. As well as I was told I could solder my engagement ring that was from peoples with the wedding band from Michael hill without it affecting my warranty, but then I told the sales lady I was going to have peoples do it, she told me it would void my additional warranty that I already purchased.Much simpler process with no head aces dealing with the other jewellers.

I will never shop at this store ever again. I wanted a pair of post earrings cost $89.00 the associate suggested if I spend a hundred dollars I would be entitled to a discount so, i added another $25.00 purchase, I didn't checked my receipt because I trusted her. When I got home looked at my receipt there was no discount, I phoned the store sthe associate tells me that there's a discount showing on their receipt. She promised to look into it and get back to me but todate haven't heard from anyone.

My husband and I were looking for diamond stud earrings for my birthday. We made two stops at St Vital mall. First at Michael Hill. The SA there was nice, but the clarity of the diamonds he was showing us were HORRENDOUS. They looked almost grey, were so cloudy, and didn't have any natural sparkle. They were marked down" from $600 to $300

Awesome experience and customer service from Joanne and Nancy the Store Manager. This is the only Michael Hill I will be shopping at from now on! Thank you!

Sales representative is extremely pushy. Don't stop for an engagement ring here.Buy the Diamond at Brilliant Earth for 1/2 or 2/5th of the price and then get it done at a gold smith.Save yourself thousands.This place is junk diamonds that they try to pawn off as good, and then they argue with you when you give them any push back.