New Vision Family Health Network

Quality, efficient, and effective health care. Absolutely amazing work by all staff. Thank you

Dr. O'Brien is really nice and careful, but timing in this clinic is just horrible and absolutely unacceptable.I had an appointment at 12:10 AM. So I left my place at 11:30, arriving on time (by bus, since the clinic is really out there). I sat and waited 5 min, then entered the room where I was supposed to meet Dr. O'Brien. I had to wait there until 12:50 to meet with the doctor: 40 MINUTES WAITING TIME, like if people would have nothing to do in their lives. Then the visit itself lasted 5 minutes. I exited the clinic, jumped on a bus, and reached my place at 2 PM.A 5-min visit is definitely not worth 2 hours and half of my time.You people should take some courses on time management and organizational skills.

Okay this is my family doctor office for atleast many years and I would like to say that the Dr here's are amazing and same with the nurses. With the receptionist? So far I haven't had any bad experience yet but if ever we get one. Let's just shake it off guys.I am well aware that we all have our issues and problems but let's just learn how to be nice and kind to everyone doesn't matter what they do for living or what kind or career they have. I read the one review here about charging this place for dr note? I don't think they do. Because my family doctor who look after me from this clinic never charged me for dr note. I believe that if you go to any walk in clinic - doctors there, they charge for doctor's note .I highly recommend this clinic.

This practice was created by an amazing doctor, who I've had my whole 34 years of life. He cared about his patience and their lives. When it came to people not being able to afford doctors notes or missed appointment fees. He didn't charge his patience. His practice also catered around people schedules and staff used to be super Friendly. Well this doctor I speak of has retired and this is not the same practice I know and it's makes me extremely sad.

I have been a patient for many many I was a patient of Dr cescon great doctor was always pleasant patient great sense of humor. I'm now a patient of Dr.Reaume also Avery good doctor I find the staff all to be pleasant professional and very helpful.

This rating is in no reflection to the caring and highly skilled, Dr. Nobel. I would agree in most of the comments that the receptionists are extremely rude people, on the phone and in person. It is unfathomable and unnaceptable that a patient must wait on the phone for 1+ hours to book an appointment or ask a simple question only to be hung up on after saying hello. On occasion they had the option for a call back, but lately I have not heard that option for months.

I am appalled by the behavior of a secretary named Loretta. I went on January 30, 2023 to make an appointment to Dr. Kane, especially since no one is answering the phone, or the voice on the phone is telling me to wait 60 minutes. My husband had a car accident and wanted to see his doctor. Unfortunately, we have to go to the ER because the great secretary did not find 10 minutes. for husband at Dr. Kane.Incredible. She acted like she was just working in her own clinic and basically either my husband is going to the ER or he will see the doctor in 2 weeks. How many hours are waiting in the ER? Dr. Kane is a very good doctor, I don't know if he knows how secretaries at the reception desk behave. Suddenly a woman with gray hair came to the window and was helping the secretary get rid of me, waving her arms like a puppet, blowing me kisses with her hand. I asked if I could speak to the manager, Loretta told me they didn't have a manager and no one who could help me get an appointment with Dr. Kane. Or maybe it's already a private clinic and no one knows about it. No manager? I've been through a lot, especially if you're just after an accident, nothing major happened. But no, my husband has to wait 2 weeks because he doesn't want to go to the ER. But this secretary's behavior was insolent, emotionless, and an unsympathetic woman.

Dr. Ward was initially my Doctor. Very caring and thorough, however, she went on a sabbatical and started cancer research. I was then assigned to the new Doctor, fresh out of school. Dr. John Pope became my Doctor. I was apprehensive at first with the new Dr. and all but this faded quickly. He delivered my 3 children and not once have l been disappointed with his care or advice. He is a sincere human being and provided utopian care for me and my family. It was sad to see him retire. He is well missed. My daughter and l became (once again) new patients for the new Dr. Meridith Pope. All my children are adults by this time. I was disappointed to learn that my 2 sons were denied care by the new Dr. Pope because they hadn't returned their foms during the transition deadline. I was misled, l assumed they had. Foremost, l totally understand the deadline (you have to draw the line somewhere).I have seen over the years how the practice had grown. It had moved to 4 different locations, each being bigger to handle the ongoing, growing patient list. Each generation must be getting bigger, l would think. I can see how the patient list would grow. Meanwhile, not knowing all this informaton about my sons being denied care. I complained to a higher power about Dr. Pope's denial. With regret, l feel ashamed in doing so. Her care has been nothing but outstanding. Her thoroughness puts you at ease. I was quite ill about 6 years ago during their transition change. I had gone to clinics, hospitals and to no avail, could a professional tell me what was happening to me. My symptoms were getting worse. Having made that appointment with the new Dr.Meridith Pope has been one if the best choices l have ever made. From my symptoms, tests were ordered. I was diagnosed and on my way to recovery. She honestly saved my life. Hope my Doctor understands why l did what l did, becoming a Mother not too long ago, herself.Knowing how hard it is to get through sometimes, l figured this was my next best option. DR. POPE, YOU ROCK. I'm glad you are my Doctor.

I have nothing but good things to say. Our doctor has always been wonderful with my son (who he's seen from a month old) and the nurses have always been wonderful too. I so appreciate that triage line! It is sometimes a wait to get through when calling in but I've honestly yet to experience a doctor's office that isn't like that. The receptionists have always been warm and pleasant when I do talk to them. I can only imagine the stress COVID has put on everyone here but they've always been kind and provided compassionate care and it is so appreciated.