Watch Station International

As someone who has experience in retail, I truly feel that this store has the worst customer service I have ever seen.During our visit, we had asked an employee to show us a watch. She asked us to give her a minute, proceeds to put an envelope in a basket, and then walked away from us to start greeting customers entering the door. After patiently waiting 5 minutes, we asked again for assistance. Showing no interest, she gave us the watch to see. When we then asked to see a second watch, once again she asked us to give her a minute and proceeds to the front again to help customers coming in. Completely ignored us and didn’t come back. We then asked a second associate to assist us. I have never seen anyone with such lack of interest and low tone voice. Our desire to buy any watch disappeared and we left the store.I understand that one associate could be having a bad day but not both. If they don’t want to help, they should not be working there. Definitely never purchasing an item from this store and don’t recommend it to anyone!

Worst customer service ever. Got our 7 watches battery changed with no missing pieces. They said it would take an hour to get it changed and they would call us once it’s done but they never did even after asking my name and number.Had to come back after more than an hour to see if they were done, waited 20 mins until someone came and ask if we needed any help. Gave back our watches without even checking in front of us if everything was good. We were not even far from the store when we checked our watches, one of our fossil watch was missing the back and claiming that we gave it to them with the missing back. Not only that it was missing, they also did not change the battery. They charge us of all the watches when one isn’t even changed.

Great selection of various watches with good price!I got amazing customer service from Kanwarpreet, who was helpful, professional and very knowledgeable.I came to buy one watch and ended up with four.Thank you Kanwarpreet, your help is greatly appreciated : )

I have never had such an amazing and honest shopping experience at any watch store!Nick was so patient and kind, even on the phone (which is what made me come in and buy 3 watches!). I don't know anyone more deserving of praise!Thank you, Nick, for being so pleasant and kind.Watch Station Crossiron has gained a customer for life.

I love to shop there but customer service is very worst people judge u staff behavior is not at good. But I still go thete buy watch because good deals .management should tell staff .expect

Absolutely the worse place to get a watch, don’t be fooled with cheap prices. THERES NO WARRANTY…I got Diesel and it’s fogging when it’s sunny or hot and they offered 50% off on any other watches. So I still have to pay more with the possibility of having the same issue with the new watch.I’d never buy or get close to these guys again.

Came in with two watches previously purchased there looking for minor repairs. Feb 16.21 .Nikita at the counter was not only very engaging and professional but was also able to repair both of my watches in the timeline that she said! To my surprise there was also no charge for the service! Keep up the great work you guys! Will definitely be back . Now that's what WOW service looks like!

Always a good experience at the watch station at cross iron. They are helpful and knowledgeable. I always go here to buy watches.They have all different brands so whatever the brand you are looking for this place will have it.

Very unprofessional treatment from the dude working there today Monday March 20/ 12:00 will never return nor recommend.

Great customer service by the two ladies working ( sadly didn’t catch their names). Sales were pretty amazing, and they had a great selection of watches. Ended up having to come back the day after to get my watch resized which was no issue for them, and they didn’t charge. There was a small issue on a Diesel watch we purchased which they exchanged right away, and mentioned that all watches come with a two year warranty. Friends ended up coming to the store to buy more watches and we were all really happy