Fairstone

Super service

Great service great staff incredibly polite

I called this place to ask to stop sending spam to someone who did not live at my address.Alain C. (director of accounts) picks up the phone.I express my concern about the Spam, the environment and why they still send letters 5 years (I opened this letter by mistake instead of putting in recycle bin like others) after no reply from someone. I also expressed that I have kids and do not appreciate useless misuse of our resources and environment.He snaps back that the paper is recycled and hung up the phone.(Plastic in envelop, delivery truck, printing, manufacturing etc.. he has no idea and no concern)I called back to let him know my courtesy and questions do not warrant his reaction. Then he proceeded to express in an irate tone that it was not his job to listen to my problems.After pointing out that his now problems stems from his own misguided efforts to spam another, I would have never spoken to him in the first place if he didn't send his letter.When I called the company to address this guys methods, they seem to take interest and I should expect a district manager to call me back.Wishing you nothing more than you deliver to others Alain.. nothing more!

First time I ever do a loan like this and I was amazed at how professional and courteous they made me feel. She took the time to ask the right questions to meet my needs and then answered all my questions which made me feel confident that I had chosen the right company to do business with. I had a great experience. Thank you again.

Made the application online on a Friday, We had a couple of phone tag going on that day, and when I called at 4:30, that Friday, I was told that he was going to call back before 5 pm. Didn’t happen. I called back Tuesday morning to learn that my agent was gone til next week, that they would review my file and call me back in the afternoon. 2 hours before closure still no call.

Great place to go if you need help financially , I would highly recommend this place .

I had an excellant, quick and personnalize service

Aucun retour d'appel...Pas capable de repondre sur les assurances sur le prêt..la compagnie assurance ne trouve rien a mon nom...faux contrat dassurances invalidité ..je crois..

WOW!!!!Je suis sans mots, un service exceptionnel.Je vous explique, hier je suis allé faire une demande de prêt dans une banque et en sortant du bureau de la banque je me suis senti jugé et surtout je suis parti sans avoir l'aide demandé et aucun conseil.Aujourd'hui j'ai appelé Fairstone Saint-Jérôme et Robert Martel a pris le temps avec moi au téléphone pour m'expliquer me donner des conseils et comprenait ma situation!Un gros 5 étoiles et je le recommande fortement pour les gens en besoin et perdu comme moi dans le crédit!Merci de m'avoir aidé et de m'avoir conseillé, je me suis senti écouté et aidé.À bientôt!

Took a while... but in the end all worked out well