Level Vancouver Yaletown - Richards

I was in Vancouver for work for about 3 months and was lucky enough to have chosen this Level location as my home away from home. My one bedroom apartment was a perfect boîte for 1 person or a couple. Though the unit was on the smaller side, I did have a girlfriend stay overnight on the pull out sofa and the apartment didn't feel overwhelmingly cramped. There's also a lovely little private balcony attached to every unit. The gym and pool on the top floor were amazing to have and the long opening hours are great for those that are in Vancouver for work and have strange abnormal hours like myself. My only small gripe are with the parking spots in the underground as they were a little on the small / narrow side. The cleaning staff was a godsend and did a great job. All the front concierge staff were phenomenal but a special shoutout to César. He is what made my stay as special as it was. Thank you to all of you! You take care of us out-of-towners with such care and humour. I highly recommend this place!

We stayed here last year for a week and it was NOT a good decision. Front desk lady was so confident when you first check-in but we got a big note and calls from the other desk agents saying our car is not authorized to be in the UG? The other agents were always clueless when it comes to things. We ran out of tea and we had to go downstairs to get the 2 that was left. The condo was nice but the bathroom is laid out for handicap access that the water always pools down to the sink. We had to switch our towels every day because it was always wet! (Also had to grab the towels downstairs ourselves). Sunday night, there was really loud music coming from Granville we couldn't sleep at all past 5am. The dryer wasn't working and we had been interrupted a few times so they can service? The inconvenience at this place is beyond me. There are better hotels to stay in Vancouver IMO. I wouldn't consider it 5 stars either. Level has better service at their Los Angeles location.

My wife and I recently spent 30 days at the Level on Richards. What a stay it was! Let’s start off with the location which is moments away from George Wainborn and David Lam Parks both of which border the spectacular seawall. Restaurants, coffee shops, shopping and more are all within walking distance. It’s located in a very densely populated area of Yaletown but Richards Street features mostly residential buildings so it is very quiet. The suite was tastefully decorated and offered modern appliances and all the pots and dishes that you need. Two TVs came in very handy when one of us decided to hit the hay early in the very comfortable bed. We really put the amenities to good use including the very well equipped fitness centre, entertainment rooms, swimming pool and the amazing rooftop lounge. Unfortunately we never got around to using the steam and sauna. We really appreciated the customer service and much more provided by the 24 hour concierge staff led by the incomparable Cesar who always welcomed us with a big smile and energetic, entertaining conversation. Kudos to Lizette and the rest of the staff. As Arnold once said “We’ll be baaack”.

Besides this place being beautiful, clean and located in a beautiful part of Vancouver, the staff here is incredible. All the staff is great but this place wouldn’t be the same without Cesar. He made my stay here feel so much more like home and is always the kindest and most fun to deal with. If I could pack up Cesar and bring him everywhere I go I would.

I spent 9 months at the Level on Richards Street, during the pandemic. I had a one bedroom suite overlooking the alley. The place is well equipped, clean, enough space for one person as I worked from home. During non-pandemic times, it would be fine for 2 people. It's pet friendly, which is nice. The staff are friendly and always ready to help. Cesar has amazing energy! Janice, the manager, runs a tight ship. I couldn't benefit from the weekly cleaning, which I know they do during your stay, typically. I connected via LAN for work, as the wifi is not strong enough for video calls, but generally the wifi was ok otherwise. Richards building is newer, so the appliances, furnishings and the bathroom had the latest contemporary trends. I would definitely stay here again when I'm back.

The best apartments! Thank you, Level! You are the best! Thank you for pets allowed, perfect repair, for each kitchen appliance in the kitchen. Everything is thought out to the smallest detail! I love you!

Level was absolutely amazing. The suite was exactly like the pictures, everything was new or in perfect working condition.We arrived late at night and were greeted by the staff, we quickly checked in and our apartment was all set for us.The bed was comfortable enough (although a bit soft for my taste), the living room has a very nice couch and TV, lighting is very well planned and adjustable to pretty much anyone's needs.Everything we asked for, we got. The hospitality team is absolutely fantastic, and I really appreciate César and Lisset who were there most of the time, but there were others whose names I, unfortunately, can't remember, all of whom were very, very helpful and polite and courteous.Coming down the elevator, we knew who was at the front desk just by the soundtrack alone. If it sounds like a party, César will be there. If it sounds cool and soothing, it's Lisset. If it's classical it's the night guy whose name I can't remember, but who was so kind and helpful to us when we needed a parking space at very short notice.We arrived in Canada and Level was a rock we could stand on for 5 weeks, with no troubles, no issues, no surprises, and no worries. We would still be there if we had not yet found an apartment!I wholeheartedly recommend it.

During my month and 20-day stay, I had the pleasure of experiencing the amazing features of this property. Firstly, the location is unbeatable, with its convenient proximity to shopping areas. The staff deserves special mention for their unwavering politeness and friendliness. They consistently went above and beyond to ensure my needs were met.The property itself is fully furnished and boasts excellent amenities, including a well-equipped gym, a refreshing swimming pool, and a relaxing hot tub on the 9th floor. These facilities added an extra layer of luxury and comfort to my stay.I want to give a shout-out to the hardworking cleaning ladies who kept the property spotless throughout my stay. Their attention to detail and dedication to cleanliness were truly impressive. It was a joy to return to a tidy and well-maintained living space.To top it off, I discovered the delight of having coffee at Matchsticks, a nearby coffee shop. The aromatic brew and cozy atmosphere made it an absolute must-visit spot during my time there.In summary, this property offers an incredible location, a courteous and accommodating staff, and a wide array of amenities. Whether for business or pleasure, I wholeheartedly recommend this place for a comfortable and enjoyable stay.

My husband and I stayed at Level Richards for about six weeks and It was the best experience we have ever had so far.Everything was smooth from the beginning to the end.Kaitlyn is amazing !We had booked a suit for one month but needed to extend and she helped us to our most satisfaction..All guest services there were beyond our expectations !They were very organized and cleaned up our suit weekly in our most convenient time!Very Clean and quiet Gym,Pool, Sona Study room etc...All the front desk staffs were very polite and helpful and 24 house available!Cesar is awesome! You can not forget his kind smile and always being ready to help !Nitin also helped us for our room temperature and followed up to make sure about it!We can not thank Cesar and Nitin enough as they did everything to make us feel happy!Our stay there was even better than our own home as everyone was trying to help.Very quiet ,clean,organized and easygoing!We will definitely book this place again next time in Vancouver!Warmly,Parvin

My wife and I stayed at Levels-Richards from NOV-2022 to JAN-2023. I did not expect how great of a stay I was going to have. Although the overall stay was great, I have to give credit to the staff. Shoutout to Cesar, Lizette, Edward, and the many others I failed to collect their name. Maintenance crew was great coming into our unit on a weekly basis to make sure everything was clean and replenished. Whenever we needed anything to make our accommodation better we would contact Cesar, Lizette or Edward and they would make sure we were accommodated. Cesar had extra attention to detail especially with my wife considering she is pregnant. Overall everyone wanted to make sure we had a great stay. Definitely would recommend staying at Levels