City Buick Chevrolet Cadillac GMC

Brought my new vehicle for electronic issue, but unfortunately it wasn't resolved. My car was in this location from 8:00am till 4:30pm. Beside the disappointment that the problem remains, I have to admit the pleasant welcome from the staff. I got very fast Uber drive from the dealership to my place and back.

Service was good. I had my ac unit repaired. Then i had to return the next day as the throttle and water pump needed repair.I am concerned about the truck in general. Seem to be a bit of a lemon.

Great Service department.We went to get a key fob programmed for an older Chev vehicle. Angelo was very helpful and gave great attention to detail. When we drove in, someone opened the hood and filled the washer fluid up ❤️ (nice touch!)The woman at the parts counter was also very helpful and kind. They have nice clean washrooms, waiting area and even a small cafeteria type counter and free coffee.Stellar service!

Email link was broken, but had a good experience.I had Angelo as my customer care attendant. Professional, and accommodating. I had a bunch of interviews, and unexpected business calls. Angelo set me up in an office to do my work, I interviewed twice, and got the called back within 90 minutes with the job offers. Received good news on a property I bid for, and that's closing in 30 days. I'd like to think it was possible with Angelo's ability to accommodate me. The mechanic team finished work on my car promptly (2019 Chevrolet Cruze Premier), and I was in and out from 1230 to 1630 (had a long list of things to be done).OH! They have very reasonably priced hot dog. A fair sized hotdog, and a small side of fries for $6.99 CAD. They offer complimentary coffee, so I was quite comfortable waiting for my vehicle. No, I did not eat in their provided office, I ate in their little cafeteria section; but I was pretty relaxed the entire time. Good job Chevrolet!

My last visit they took 5 and a half hours to do a tire swap and forgot to do my oil change. I had an appointment for 11 AM and they finished at 4:30pm.When I inquired why have appointments if you don't honour them they said it's just a que not really an appointment.They continuously over book and on multiple occasions they have taken over 4 hours to do a simple tire swap.There excuse is always the same that it's busy. But they do nothing to correct it.I've bought many GM cars in my day and this definitely makes me think twice about buying another one again. I spend hundreds of dollars a year to service my car at this dealership. I will be going somewhere else in the future.If you can't handle the volume of cars stop overbooking.

Today was the worst customer service I have ever experienced in the 13 years I have been a loyal customer. My father, son and I have purchased vehicles from City Buick, Lawrence and Victoria Park branch. Since I purchased my 2010 Chev Cobalt your records will reflect since 2010 I have never taken my car to any other service station. It has always been at City Buick.The car battery died Monday, May 22. The earliest appointment I could get when I called on that same day was a week later on May 29. I was able to get a boost to start the car in order to drive to dealership. The battery was 13 years old and had never been changed so I decided to get a new one and I expressed it to the attendant when I arrived.The car was checked in at 10:37 a.m. I never left until 2:30pm for a simple change of a battery.People were coming and going and I was left sitting there. Laura my attendant came to me once after 2 hours for a follow-up. She even mentioned that the technician would come to speak with me.He never came. At 1:00 p.m. Laura left for her lunch. At this point I thought I had waited long enough.I decided to speak to someone, but didn’t get his name. He said, are you waiting for the 2010 Cobalt. I responded yes, he said I will do the paper work as your car is good to go. In doing so, he handed me the invoice without any explanation of the charges, as was customary. He handed me the invoice for $520 which I struck me as a little extreme for a battery replacement. In addition, no apology was given for the long wait. A sticker was attached to my invoice for a free carwash as the in-house car wash was out of service. I assume this was an attempt as a token to appease me.I will never take my car to City Buick again and never buy another. I will also let my friends and family know the kind of customer service that is given once a car is bought and leaves the lot from this location. Given this entire experience on this day, the level of customer service leaves much to be desired. I felt I was completely ignored, as if a battery replacement isn’t a priority service worth paying any mind to. If my car was a 2023 Cadillac SUV, I am certain the treatment would have been a different experience.

I recently visited City Buick hoping to purchase my second truck, five years after buying my first one from them. Unfortunately, my experience this time around was far from satisfactory. I had initially chosen City Buick because I thought they would want my business once again. However, this time, I decided to work with a junior sales rep to avoid any potential biases or repetition.From the moment I stepped into the dealership, it became clear that the junior sales rep lacked the necessary experience to handle negotiations effectively. Our interaction quickly turned unpleasant due to her inexperience and inability to provide me with the information I needed. When it came time to discuss pricing and obtain a quote, I expected a cooperative attitude. However, I was met with resistance and an unprofessional attitude from both the junior sales rep and the manager.The back and forth with the manager was frustrating, and to my disbelief, the junior sales rep refused to provide me with a quote altogether. She claimed that she didn't want to engage in a game" where I would take their quote and shop around for a better deal. As a customer

I've had to have my 2018 ChevyVolt serviced for warranty repairs at this dealership twice over the last 2 years. Once the electric control module died and the second time there was an issue with the transmission control module. Both times the repairs were done under the Voltec warranty. Overall I am satisfied with the repair work done by the dealership but the communication with the service team is always an issue. Some of the service agents never call back for days (or never) while others are more responsive. The last time I dealt with a service advisor named Petro. He was clear in his communication and quite responsive on the status of my vehicle!

A huge thank you to Jason (Service Manager) , and Laura from the service department!! I cannot express my gratitude for both of them being so patient with me and helping me with my vehicle. As a woman who knows very little about cars and having many issues with my vehicle- they took the time to explain everything in detail and made me feel so comfortable. There's always a huge stigma within dealerships, but I can say I fully trusted the experience and felt at ease. Thank you to such an amazing team! I will recommend you to everyone I know, and will bring my vehicle here for all my future servicing needs!RegardsDebbie Giaouzis