Dorplex Industries Ltd

Wish we had taken a before photo to show the incredible transformation. We are delighted with our new Dorplex doors and grateful for the excellent service and sales support we received. Great company! We replaced our front entrance door, side door to our garage and back patio sliding doors all at the same time. Our home looks so much better, is safer and no more drafts on cold days. Thank you to all the staff at Dorplex!

Great quality of materials overall,Best quality people to do business

Bought these nice steel french door entry system thru Home Depot. We paid extra to have them painted, and while subtle, you may notice that the sweep on one of the doors was a different colour. To their credit, between Home Depot and DorPlex, they sent a new sweep.More serious is the rain we had earlier this week. It was not a heavy rain, but it did come with high winds and was blowing the rain against the doors. The water was dripping pretty steadily thru the window insert??The attached video shows what I woke up to. Later on it streamed in even harder! While it doesn't make me any happier, it only seemed to be happening on one door. Spoke with Home Depot right away and they said they would engage DorPlex, but to date I have still not heard back.Not impressed.

WARRANTY ISSUES do NOT get addressed timely!!! 10 + months. Front door was not properly installed, the door is warped,coming apart and warranty is taking 9 plus months to not fully repair the issue.Safety issue04/19 Contacted Victor at First Class Windows and Doors whom I purchased the door from in regards to glass separating from the door on the inside and the outside. Came & assessed was told a new piece needed to be ordered & Dorplex would be in contact with me. No word from with of them.27/08/19 called Victor was told the part was in and should hear from Dorplex. Nothing.11/09/19 - Called Victor again was told Dorplex will be in contact.24/09/19 email stating that Dorplex came WITHOUT my knowledge or permission and assessed the door from the outside & will come cut the plastic and apply silicone not addressing the issue of the glass separating on the inside of both the bottom & top of glass.07/10/19 - was told by Jerry at Dorplex that I don't need to be home could possibly come Oct 10 or 11th when i was out of province and was told i don't need to be home. Again not addressing the inside glass separating from door. I will not allow any work to be done to my home while out of province nor is that appropriate practice. Was told I would have to wait another 3 weeks. I had another door company come and assess the situation and ask for a second opinion. The door itself is actually warped and was not installed properly. There is a 1cm gap between the door and the frame and the door was not hung with the proper standard screws for a front door. Was told 1 kick to the door and it would come crashing in the lock is barely in the door because the door is not fit in the frame right, causing a safety issue. The door is installed on a angle which therefore lets air through the top of the door and the lining has shrunk which now has more gaps between the door and frame and can see light through. Over the past year the glass has almost completely separated from the door and have pictures from April compared to now and there is a significant difference. When contacted Victor was told it is not his problem it is the warranty and he can't control how long it takes, I feel 6 months is a little long for having a piece needing to be ordered and installed to only coming over and cutting the access off and applying silicone and not addressing the inside issue. I asked for a refund and was told that's not happening". BBB complaint filed Oct 16/19

We’ve been waiting for the perfect door for us ! it’s been a long journey . I’m so happy with the results ! We are super happy with our new amazing door. Beautiful choices, great staff, fast installation absolutely recommend dorplex %100.

I am a door installer for over 28 years. I bought a door from a reseller in the niagura region. Dorplex cut a mail slot in the door as per my clients request. First time they sent a bronze mail slot not matching the black glass, handle or the door sill. After having me send it back before sending the right one I went back to install it and the hole was to small. After connecting with the supplier I was told Dorplex will not do anything. Its not there problem and fix it myself

Good From Far But Far From GoodOur custom ordered door arrived with chips and touch up paint.The opening for the door is not even square, how hard is it tomake four 90 degree angles so the door seals tightly?The bottom door sweep barely touches the sill allowing major airflow.Nothing Is Left To Chance

Don't expect longevity from Dorplex - our metal-skinned exterior door rotted out after a decade, and it seems like a design issue.(see photos)If you just need a quick fix, flip the house, and make it someone else's problem, these guys are cheaper, but the quality isn't there, and their newest doors I have seen for sale in the last month, have not improved on the design.Warranty: expired last year, but this obviously doesn't get to this point over night.Dorplex Response: initially empathetic, but then just sent a quote for a new repalcement at full price.We did NOT expect a free door, and never asked for one - we are realistic.All we asked for, was a little reasonable help. Meet us part way.Zero concession on their part.The design flaw - seems to stem from the wrap around bottom trim they are still using today, while other manufacturers have gone with better designs, or injection moulded inserts.Dorplex will not discuss with us, whether the bottom trim was not bonded correctly at the factory originally, or, whether UV exposure over time caused it to shrink and pull away from the door, creating a funnel to collect all water running down the door - instead of shedding it.The door faces the south, onto a deck, but does take occasional driving rain/snow, like any door might... and so we can now see how it rotted.These guys are in the EXTERIOR DOOR business, or claim to be.UV and moisture, have existed for several million years...Dorplex asked why we didn't call sooner... yeah, because we inspect each of our doors for rot on a regular basis. It wasn't until the rear door alarm wouldn't set for us in August, that we realized something was wrong - the wood was mushy.(see photo, which includes the folded piece of masking tape we had to add to get it to set)There is no repair for this, and the Dorplex answer of full price with no communications or explanation, isn't a fix either.Buyers, beware.2020 12 18 - UpdateAfter several attempts to speak with Dorplex, I was informed by Rajita Patel of Dorplex today, that I should not have expected this door to last past 10 years. She also compared it to purchasing a stove with a 5 year warranty, and calling the stove company in year six, expecting free parts.The gaul.If you would like to draw a parellel, let's be accurate.This is like purchasing a stove with a 5 year warranty, and in year six, having every single burner stop working, the oven melt down, and the front door fall off - all at the same time.This door, is no longer serving it's primary function.And, see additional photo of the window frame, where it appears that more of their materials have shrunk in the south-facing UV, which likely was also letting water into the doorframe.Again, cheap door, good for quick fix. Don't expect more.2021 01 06Spoke to a head technical expert at Dorplex, who cited southern ontario climate"

Avoid this company.The doors look nice however at a closer view the quality is not the best. The trim was not aligned, they sanded the plastic trim in an attempt to level it, the frame is not tight and you can see directly outside.The customer service is nice however not understanding, even with pictures. They said that all my issues is normal for doors and if I wanted to hide it I should of have had tthe inside painted (the kicker is I did...).After 3 months the company finally corrected the issue and it looks a lot better.