Strawberry Hill Inn and Chalets

Very disappointed,stayed for a night and paid over 400.00 to have to get up in morning to put the garbage out ,strip beds and a long list of to do's before you leave .I stayed at other venue for less and had way better experiences . Definitely not worth the money! Staff are very friendly.the food portions was really small. I can say I honestly would not recommend this place.The grounds are beautiful the wedding ceremony was awesome.....

I was supposed to have a wedding at the venue on August 26, 2023. Unfortunately my fiancée passed away on August 6, 2022. I called management two weeks after my fiancées passing to inform them that I will no longer be able to have a wedding there based on the unfortunate circumstances. The manager told me that I should be able to get my deposit back and she would call me back the next week.I never did receive a call back. I've tried calling multiple times to contact the hotel to no answer. The hotel doesn't even has an answering machine set up. It's very upsetting and disgusting that I have had a tragic loss in my life and the supposed people in charge cant even honor their word to give me a call back to let me know if I will get my deposit back or not let alone confirm with me that my wedding date is no longer booked for the day we had scheduled it.Do not book at this place. Management is severely lacking, you be better off to spend your money elsewhere especially for a wedding. It is evident once they have your money that's all they care about.

Loved the place but there needs to be some updates with the Chalets and bigger portions for meals for events.

Extremely high prices and no amenities unless you count several old bicycles left outdoors and a firepit with a few picnic tables.The chalet itself was lovely, but only one key between five adults and no staff on site with office hours. Disappointed in level of service - not even free wifi or garbage pickup. We had to clean a very dirty BBQ before use with supplies purchased by us as well as purchase soap for the dishwasher. There were no privacy blinds on most windows on the river side of the chalet including bedrooms.A potentially lovely property on the Humber River but check-in was very late since chalet wasn't ready for us. We were required to pay full amount upon check-in which is not a usual practice anywhere else. Promises to assist us in any way possible were met with rudeness when members of our party were locked out of the chalet on one occasion due to the one key policy. Customer service training is required at this place and lower prices to reflect amenities of the property.

What is it with this place? I made a reservation 2 months ago and have been trying for 2 weeks to alter / modify my booking due to a conflict. I have sent emails, called, multiple times and I even managed to get through to an individual who asked why I was calling? Told him I wanted to change a reservation and he said Oh you need to speak to someone else

The Inn keeper is so wonderful you forget about some of the small issues. Viola made our group feel like kings and Queens. The rooms in the main chalet were wonderful. Tastefully appointed, some original fixtures well preserved. Individual works of art.

Very rude and unfriendly staff. Will not let you take your drink to your room, then they pick up the half drank beverage and toss so you have to buy a new one. Cannot bring your own alcohol to your room.

Completely overpriced and a complete rip off. Breakfast after a wedding was 13 bucks and the plate had nothing on It. Drinks during the ceremony were watered down and over priced.

Absolutely atrocious hospitality !!!I recently stayed at Strawberry Hill Inn and Chalets for a wedding I was attending on their grounds. Not five minutes after checking in an elderly lady who I later found out is the manager/owner came running out across the parking lot telling me I HAD to move my Vehicle. She said we were parked in a handicap spot. After we pointed out that there is no handicap signage posted anywhere she then said that the parking was reserved for paying guests that were here for the wedding. When we told her we were staying, had just checked in and were here to attend the wedding she didn’t believe us and asked what room we were in. We played along as not to cause a scene on the day of our friends wedding and told her which room. She then told us no we were not in that room and pointed to another couple walking into the inn and said they are staying in that room. We let her know she must have been misinformed and had to actually show her the key to the room before she believed us and quickly followed with “you’re still going to have to move your vehicle.” As I said we were there for a wedding and certainly didn’t want to take the spotlight away from the bride and groom so we moved our rig. This was not enough to inspire a kind word from any of the staff we had encounters with the entire night or the next day.Now I’m not normally someone to write a review or blast any business online or otherwise, however they did have a comment card left in the room which for the first time in my life I filled out in hopes of improvement to the service for the next people. After all, thats what a comment card is for right ? No!!! This manager/owner, Viola took my comment card and showed it to the relatives of the wedding party which in turn got back to me. This is wrong and not what a comment card is meant for, not to mention all the other things this hotel is lacking such as no WIFI, no AC, or a fridge in a squeaky single bed room, blocked exits that are considered fire exits to inhibit the ability to drink any alcohol on the grounds of the wedding which was rented by guests of the wedding. I paid over $200 to experience this atrocity . The comment card contained my personal information that was shared with others, not employees at this establishment. I don’t know about you but I think this is beyond wrong, inhospitable, and an invasion of privacy. There are many amazing places to stay in the Humber Valley area but this is not one of them, i will never stay there again and I would advise all to think twice before wasting your hard earned money.

We had our wedding there during Hurrancan Fiona.We had family coming from out of town and everyone rented chalets for two nights, Friday and Saturday. The wedding was on Saturday afternoon. Viola was extremely helpful leading up to, and during the wedding. The staff at th resort took care of everything. They decorated and borrowed the bridal party flowers for the fall wedding. I was able to bring my dress and supplies up early in the week before the rain bc no one was booked into the room. This was done at no extra charge, which saved us a ton of money and stress.We had our own BBQ at our chalets Friday night after rehearsal.The bride and brides maids got ready in the Queens room the morning of the wedding and the groom and grooms men got ready in chalet 7. We had a lovely ceremony and had our pictures taken on the beautiful grounds. Wedding night we (Bride and groom) stayed in the main lodge in the Queens room and had breakfast in bed in the morning.The location allowed for the families to mingle and for the kids to run around in a safe environment. The grounds are well maintained with mature trees throughout the property and access to the salmon River and a boat for fishing. The chalets were clean and had local artwork. I love the history of the property and we found a picture on the wall of my grandfather who was one of the original carpenters when the resort was built.Would definitely recommend The Strawberry Resort if you want a relaxing noteworthy location for your event