Purolator

For the Amazon return this is 2nd time coming from long way. Yesterday came to return but they had power outage. Because of my inconvenience no sorry, no apology. Refused to connect to management.Attitude is it is not their problem. Not their fault.Such a odd place to visit. Zero cuntomer service.Please don't use their service unless you have no other option.

Came to drop off Amazon return items. Scan and printed and packaged by myself and then passed them to Staff. Staff took them without scanning in the system and wanted to put them away. I reminded her to scan in the system. She said to “you don’t believe me, that’s fine” then scanned with unhappy face in a second. Then she said to “happy?” I don’t understand what the problem that I want to make sure my return items be scanned in system before I leave. Why she treated me like this? I don’t know her name, but she is Filipino with black long hair and glasses.

the worst and most lazy courier. Paid for an express package and got a missed delivery. Wouldn't let me pick up my package and was told no one works at the back and it would take time for the front team to look for my package" Shame. Terrible."

Very helpful staff. She made sure to go and check for the package inside the warehouse.I was not hoping to get a call back when she said I'll call you when the driver arrives but, as soon as I got alert via text the package at the facility, I got a call from her as well.

The two gentlemen working this morning (Feb 26) were amazing to deal with. I had 81 parcels that I needed to bring in, and they were incredibly helpful and efficient. I was really impressed and will use this location for dropping off all my parcels.

Never use Purolator to send your documents. They charge you alot of money. Their drivers are arrogant and unprofessional. Their call centre guys and even the supervisors all are lier. I call them to stop my package. They said we will stop it but in the end it is delivered

Worst ever, talked to someone from the help line said someone could pick up a package with a Letter of Authorization and they still wont release my property. Dont ship with them

Worst company I have ever tried to deal with. Constantly transferred from 1 person to another. All 4 customer service ladies I spoke to was super rude. I did not choose to use this company and will NEVER use this company again. Absolutely TRASH. Maybe if they actually taught their staff and managers how to handle situations and be held accountable for THEIR mistakes. My package was suppose to be delivered on Friday and the driver was too lazy to even leave his vehicle to try to deliver this package. Do not use this company. Jennifer was no help when speaking with her (good job manager). the next 2 people was even worse. Absolute trash. I have been waiting 7 days for my package. SHIPPING WITHIN CANADA. Ridiculous.Lazy, rude, waste of my time.

I ordered a vacuum cleaner directly from Dyson. As soon as it became apparent that they were using Purolator to ship it I knew that I was in for trouble. I included on the delivery instructions the intercom code to call upon arrival so I could let them in. I also signed up for SMS alerts to be told of their arrival. However the only 2 alerts I received today were: your package is out for delivery, then 2 hours later: Purolator was unable to deliver your package today. What a big surprise. No effort at all to try and deliver the package. I doubt very much whether they were even there. I sat by my phone waiting for the intercom call but nothing. Not a peep. Other delivery companies seem quite capable of calling it, but not Purolator. They also did not try to call my phone number either. I’m pretty sure now that they are saving costs and trying to get people to pickup the packages from their pickup locations. Or maybe the driver just didn’t want to get cold leaving his truck to venture forth to people’s houses. Either way, the service is an absolute joke and the sooner businesses stop using these lazy clowns for deliveries the better. Up your game Purolator or just give up and go flip burgers instead. You’re useless. Redelivery date 27th December. You’re having a laugh right? Why 6 days? To try and get me to pick it up? Totally unprofessional!!

Incompetent lazy useless. Terrible service. Drivers too lazy to call the number on package for delivery instructions, managers don’t care. Just another company gone down the drain. What a shame