Polo Ralph Lauren Factory Store

People are extremely friendly at this shop. I believe the management has changed for the good. When you check out, the cashier would ask you who served you. This is how they maintain quality. Thank you Joji and Kitty.

My experience with this shop is extremely disappointing. That will be my first and last visit in this store. Most of their staff are lacking customer service. They are very rude and not cooperating at all. They don’t know how to properly handle customer’s concerns. Instead of helping the customers, staff including the manager are giving hard time to the customers. Speaking to the manager doesn’t resolve the problem at all. Please hire people with good standards so that your loyal customers won’t be disappointed.

We have good shopping with mariyeh helps there is a nice guys and good discount I suggested to you there

When at Macarthur Glen, this store is always in our list. There are a lot of selections and the discounts are great. In our visit today, my hubby accidentally left his cell in one of the display tables. Good thing, Claire and the team found it and kept it in their back office. Thank you for the great customer service, we will always be back.

Store is very organized. Easy to shop.I bought 2 polo T shirt for a good discounted price.Worth the line up wait. Staff are helpful

The product of Ralph Lauren is great. However success on target will depend on how the Associates nor the Manager deal with their customers.I wish I could give this Boutique at Mac Arthur Glen a zero star rating because majority of the employees have no knowledge of customer service. But I believe it is all due to the Manager's lack of Customer Service Training. He treats his customers in a very disrespectful and unpleasant manner, and the majority of his staff follows the same way. That is completely incorrect. I feel bad for the company's big boss.I went there last Feb 12, 2023 and bought set of shirts. Since I am not sure about my size, I asked if there is a sample to see wether the item fits me.Cashier stated that their policy is to guess your own size and if its not the right one, you can not return the item. I respected the policy though it does not make sense. My partner and I were really tired, it was raining and we just wanna go home. But are they having a bad day or not happy with the job? Giving attitude to customer and tolerated by the Manager? That's awful. You better quit dear.What a horrible encounter. I wish they would suspend the Manager and send him to a Customer Service training course. I'm not sure what the manager's name is, but it says 'KABIR' on my receipt.Ralph Lauren Please work on this. A lot of your customers are going on shopping to relax not to gain more stress.

The store is great but it does not have all the sizes.

Store staff is really helpful and patience.I like there products, you will find good deals here.

Ihave a nice experience to bought the clothes and nice mariyeh help me very well I definitely recommend to you come there