Karat Jewellers

Took my expensive watch to Karat Jewelers for a new battery. They inserted a wire to open the band, could not open the band, and could not get the wire out. Kept the watch for over a week, until they could call a watch repairman to fix it. Gave it back to me finally. Without a new battery. Very poor customer service. I do not recommend this place.

My Niece looks stunning in her custom emerald 14 karat gold earrings from the best jewelry store in town. I am OBSESSED with these earrings. We have gotten so many compliments and she has never looked cuter. Would definitely recommend purchasing jewelry from this store. Amazing staff, amazing service, amazing products. Would give it 10 stars if I could!!!

Took a chance and it's a great shop. Got new batteries for 2 watches and had a necklace chain fixed. Plan to go back when I have time to browse.

I have been coming to this jewellery store for decades, I've purchased everything from tennis bracelets & watches to rings & chains. On my last visit I put an item on layaway for a few days. When I returned & purchased it I realized once I got home the nearly $1000 chain was not the one I picked when layed it away. It is so disappointing and knowing this I see no point trying to talk to them, they went to the trouble to switch the chain for a cheaper one So I'm now looking for a new jeweller. So disappointed. Some businesses only care for $$$$

Outstanding customer service and excellent selection!I bought my watches from Karat Jewellers and also had several repairs of my other watches done there. Repairs are done fast and thoroughly - have never had a single issue with them. I checked prices in other stores in St Catharines and Karat's prices were the lowest. My girlfriend loves them as well - they made a custom made ring for her and it is absolutely gorgeous!The owner and the staff are very polite and welcoming - they make you feel very comfortable and actually take their time to explain you everything about their products and services regardless of your budget. What I personally like the most is that they never try to push into buying something that you cannot afford. They always help you find the best WITHIN your budget.If you are shopping for a high quality jewellery that is adequately priced, you must check them out before going anywhere else! You can always get a great deal there.I highly recommend Karat Jewellers to everyone!Regards,Alex

They took the time to find the perfect replacement watch band. Their attention to detail is awesome, making it look like it was the original band. A small transaction for them but they did not treat it as such. I would not hesitate to recommend them to family and friends. Very friendly and courteous staff. Thank you for your help.

I was shopping around and the owner laughed at me and said if I could find the prices I was talking about, he would buy them all right now. Good news, you and all your customers can get better prices too at Qs Royal in Oshawa, and they ship. Got a chain for $200 that you wanted $1000 for

Incredible experience! Kosta has lots of knowledge, and always puts extra care into his work. You won’t be disappointed if you go to karat jewellers.

Went in for some appraising and questions regarding a repair. Both people we talked with were very understanding and friendly. They gave me a quote on the spot and did the repair free of charge. In all fairness I didn't do any other shopping there, so I can't speak for selection or prices. But our experience was a positive one.

I took in 2 watches to have the batteries replaced. It was a little expensive at $40.00 and we had a problem with one of them. We took it back and they were able to switch out the battery into another watch. They were courteous and quick.I am a very happy customer and would go back.