St. Paul Family Health Network

Love my dr here but the office staff is totally incompetent. Messages are not passed on, ever. Waiting 2 months for an ultrasound appointment to be made. Nothing. Forms needed signing 2 weeks and nothing. Waited over a month for X-ray results which I called about 4 times. Nothing. I’m actively looking for a new doctor or clinic.

Always friendly, super helpful and knowledgeable staff. Took my daughter here recently with a cold, and they made me feel welcomed, and spent time educating me on how to properly care for her sickness now that she'll be in daycare mode for the next few years. Bonus, I wasn't left feeling like an idiot asking (probably) idiotic questions! As a new mom, that left me feel so much more confident about caring for my child during her illness. Thank you so much!! Best docs in town!! ❤️

Pretty sad, been calling for a week and I can't even get ahold of my doctor. Phone busy all the time

I am in need of my doctor. The problem is the phone lines are NEVER open. This major problem started with the pandemic. Now if they aren’t answering phone calls what are they doing? The whole premise of a doctors office is to call and book an apt to see the doctor. Doctors generally have patients.I am desperate to see my doctor. Maybe it’s time to just show up bc the phones are never being answered

Absolutely horrible to try to get through, no answering machine so you cannot leave a message - and if you can call during business hours it is busy busy busy. I usually end up going to a walk in clinic and then they wonder why they don't see me, or I don't return their calls!!

Can't get an appointment or get through on the phone anymore. Not that my doctor was super helpful when I could see him.

Terrible practice. You may have a doctor here, but you might as well not since its impossible to get through to them via phone, there is no voice-mail, no email contact and it's appointment only with no walk-ins. Privilege at its finest.

my Dr is great - but I can never get thru by phone. Calling all afternoon hearing “the clinic is closed”It’s not closed.

I have a major problem with this clinic. It is consistently not open for phone calls when they are supposed to be. You are supposed to call for an appointment at 8am. They don't answer the phone till between 8:12 and 8:15. Then they sent my husband up for bloodwork when he was at work. He arrives at the lab, and the requisition had not be faxed as promised. When he called to tell them, even though it was 5 minutes before 11:45, they were now closed. Also when I call after they are supposed to be open again at 1:15, they don't answer till nearly 1:30. Do they believe because it's hard to get a doctor, and that they work for a doc, their jobs are safe, and much more important than any one elses?

My dr here is great, been going to him basically my whole life. Although the receptionists are SO rude and condescending. So hard to ever reach them and make an appointment through the phone line since they’re closed during lunch… says the phone lines are back on at 1:15… called at 1:30 then at 1:45 and still no answer. Called about 5 times. The staff working at the front desk have always been unhelpful, rude, and miserable. Do your jobs!!!!