Rockford Medical Clinic | Family Doctors Calgary NW

Doctor Arina Melnik is my family doctor for many years. Being physically active person I am glad to have Dr Melnik my doctor as I never know what kind of medical help I will need next.As any family practice some patient need more time what cause of the delay for other patients. It is not a news.Saying this. Dr Melnik treats all patients regardless their race, religious believes and political views.Please be respectful and do not bring your political problems into her office. She is The Doctor!

Nice and professional doctors. The front desk staff are rude and unprofessional. You speak with them over the phone and they put you on hold without even listening to you.The clinic management should do something about the long waiting time over the phone. Every time i call in, the admin puts me on hold for not less that 15 minuets. This is very strange and long waiting time. I hope you could do something about.

Website lists their availability, and states that it's subject to change depending on the physicians availability without notice. Arrived Saturday, only to find the place closed without a notice on the door or anything (please see attached picture). This clinic is basically open whenever they are in the mood for it.Place is poorly ran, and managed. They have no respect for your time, look for a place that will respect your time and medical condition equally.

My family and I have been seeing Dr. Toma since 2015 and we are so happy that she is our family doctor. She is loving and caring. She does so much. We are very thankful, wish we could met her earlier. All the staff that are working in the front are extremely helpful and kind, treating us just like their own family members. I would say this clinic reached 100% of my satisfaction, and I am highly recommending this clinic to everyone.Although, I knew doctors in this clinic are not working for google rating and google reviews, but I still want to say that I have noticed some people are leaving unfair comments because of some customer service issue. It might be easy for you to write a post about some phone experience, but this is NOT FAIR for a doctor, nor their clinic, who are capable to do a lot more than phone exp. Others are going to use your comment to determine whether the doctor is qualified to treat them. That is a much bigger responsibility than helping someone to decide whether a restaurant is a hit or miss.Guys, do you know, the doctors are so busy seeing and helping their patients that they don't even have time to have a proper lunch, and that is why I sometime see they are chewing a bit of food in between their patient. They work so hard by providing help to our health, making sure we are ok and skipping their lunch. I can go on with more examples, but I think I made my point.

Worst clinic I've ever dealt with, it is very poorly managed. Twice this week they haven't turned on the phone system until 9:30am, so you can't get through even to leave a message. And when you do leave messages, they don't respond. Calls suddenly drop after 5 minutes of waiting on hold. The doctors are good but this clinic runs so bad that the doctors reputations are being ruined. Either their office staff are all terrible OR extremely overworked to the point where extra office staff is badly needed. I'm on several waiting lists for a new doctor because I can't handle dealing with this clinic any more.

Dr Melnik is a Wonderful and very caring Doctor who is willing to listen and does her very best to diagnose and solve medical issues as well as ensuring your necessary checkups are done to maintain optimal health. She is patient and understanding. She makes you feel comfortable during your visit. I am so grateful to have her as my practitioner.

I have been a patient of Dr Toma for several years. It’s undeniable that she is a fantastic doctor. However, it has become a blatant reality that her office is poorly managed and her support staff do nothing to help this matter. Myself and my family members have, on several occasions, been victim to the poor communication and overall mis-management of this office. Her receptionists are difficult to communicate with at the best of times, and have become far too comfortable with “I don’t know” being presented as an adequate answer to patient questions. Covid has only worsened the situation - like many doctors offices, this office has come to rely heavily on phone call follow ups rather than in person appointments. Which is fine. What is not fine is that her office refuses to give any time indication for when the doctor will be calling - simply saying “sometime this afternoon” or “sometime tomorrow.” I would be willing to accept this and move on - however, on a few occasions “sometime this afternoon” has led to a call at 9:00pm at night or no call at all. I am hard pressed to believe that this type of action by a doctor is held as professional in the medical field. When you schedule an in person appointment, would “come at any time” be acceptable? No. Would it be acceptable for a doctor to simply not show up for an appointment with a patient? No. So why is a phone appointment that a patient is relying on for important information and follow up results any different? Clearly Dr Toma has either gotten herself into a situation where she has taken on too many patients to realistically fit in to her schedule, or there is a lack of communication with her and her support staff. Or perhaps, even worse, she has come to disregard her patients time and well being while waiting anxiously for results from her. Regardless, it’s not acceptable and it’s far from professional. If it weren’t for the fact that finding a family doctor is near impossible in this province right now, I would be moving on and leaving a lot of this behind me. Unfortunately, this is not so easy in Alberta’s current medical climate. At the end of the day, all I can say is….do better. Respect your patients time just as you expect them to respect yours. If your office has promised a patient a phone call back, make that call or, at the very least, have someone call the patient to reschedule if things are so far behind that you can’t keep that commitment. Calling a patient at 9:30am to say that Dr Toma will call you that afternoon sometime, and then not hearing anything at all leaves a lot of anxious hours for patients that are waiting on results. Again, do better.

Dr. Genevieve Teng is absolutely brilliant. She always explain everything clearly and set out a plan. Very satisfied on how she care.

I have waited over an hour to be called in when I had an appointment at a set time. I came with 2 other ladies and we all checked in to see Dr. Toma at 11:30am. They triple booked me. They literally booked the same doctor with 3 different patients at the same time. I asked the front agent to rebook me and leave a note that I came and left. I still got a call the next day asking me why I didn't show up to my appointment. Unprofessional and slow.

Dr. Melnik is our family doctor and absolutely lives up to all expectations of one. She knows and remembers everything about our family. The ladies at the desk always find a spot available. If we do leave a message, Doctor always calls back that same day and takes her time to talk to us and hear our concerns.They are professional, helpful and patient.Thank you team Rockford and Dr. Melnik especially!!!