Orangetheory Fitness

Take your business elsewhere!!I was looking forward to trying out this studio as It is in close proximity to my work and would be convenient. When I arrived 20 minutes EARLY (more than enough time to get oriented to a studio) the receptionist had me fill out a long questionnaire before class. Upon completing the form they told me I would need to sign up for another class time as their wasn’t “enough time” to get me set up before the class (it doesn’t take 30 minutes to set up a heart monitor & show me a room of treadmills). When I said I would like to do the upcoming class and would be willing to stay after to complete any additional orientationI was told to speak to the studio manager.I purposefully chose that class time as I had a friend who was also doing the class and would feel more comfortable doing what can be perceived as an intimidating workout with a friend.The studio manager was useless and kept repeating that it was “policy” for first timers to show up 30 minutes early (my friend who signed up with the previous manager arrived 10 minutes before class and had no problem doing the trial for the original class time she selected)...It is literally your job as a studio to make guests feel welcome and excited to try the workout. This experience turned me off completely and I’m gladly going to take my business to another local gym that actually knows a thing or two about customer service.Also their sales process is AWFUL - they literally don’t stop cold calling you to get you in to try a workout. When you do book a class you get shut down.Awful experience. Would not recommend!!

Avoid this location if you can. Walked in at 1203, was out of the change room at 1206 and they wouldn’t let me join class. Owner was there and instead of being customer orient and asking me not to be late again… Kicked me out.

One of the staff members (Tim) was really rude. Perhaps he was having a bad day, I don't know. Had to cancel a class 7 hours before the start (I know the policy says 8) due to a health condition and was met with rude responses. There are exceptional cases where someone has a health condition and you cannot threaten to penalize your customers for that. The class did get cancelled in the end, however it ruined my day. I would have cancelled my membership if not for the fact that I normally work out at the Burlington studios and I don't have to deal with this very often.Be nice to your customers.

My first class was awesome! I love the different stations and Chantal’s level of energy and encouragement and her quality of instruction was outstanding. I definitely worked harder than I thought I would. I can see myself achieving my fitness goals quickly here.

Orange theory fitness is a good fit if you’ve got a busy lifestyle but want to incorporate a solid workout. It’s 55 minutes of intense cardio plus floor weights leads by experienced coaches.If you’re lucky enough to be coached by Wade you’re in very good hands. He takes his role seriously and what’s his class to perform well and achieve their personal best. He will actually watch your form to ensue you’re doing the exercise move correctly.After all we could all workout incorrectly at home. This is why we pay for coach lead classes. I’ve been with OT fitness for a year now and I have seen and felt results.

Great Gym and Program with varied sustained, high- intensity workouts. While focus is slightly cardio rowing and treadmills ... Floor bands and weights allow you adjust your resistance flexibility and functional training to anyone's level. Trainers here are enthusiastic and attentive and the program is updated regularly. Results are tracked in an encouraging team environment making it easier to progress. Recommended.

I am really grateful, the pandemic really impacted my exercise routine and Orange Theory is putting all the physical pieces back in the right place. Mostly I just feel stronger and I am incredibly grateful. Also love Coach Andrea

Overall such a great experience! Staff is great! Coaches are great! friendly, motivating and supportive. Classes are superb. Love variety and time works for me. Themed classes and challenges are fun, so you never get bored whilst fitness becomes your routine. On the motivation note, coaching and engagement together with well-thought-out classes lead to noticable, desired results and keep you going. I have never loved fitness as much as I do now being a proud member of the Orangetheory!

Terrible first time experience. Showed up 20 minutes early for a class only to be told I was late. They wanted a full 30 minutes to sell me on orange theory. Adherence to a “rule” at the expense of new business.Taking my business to Barry’s.Laughable excuse for employee judgement and welcoming atmosphere. Never going back.

Great Coaches, support staff and exhausting workouts templates makes it a great place to visit and be a member for all those who are looking to get their hands on high intensity interval training programs.Do give it a try and bring a small element of change in your lifestyle to transform it towards a healthy one!!!!Thanks OT for having 2 fitness centers in Oakville city.