Half-Way Motors Mazda

From the beginning through the delivery of my Mazda3 from Half-Way Motors, the staff provided the best customer service. Vicky is a true professional who helped me throughout the process and did what he promised. Certainly a best place to consider and nice people to deal with.

Nick made the process of choosing my vehicle very smooth and was patient in answering all my questions. Courtney was extremely helpful with the financing. Went to get winter tires, the servicing department, Ian and Sean are amazing as well! Thank you all so much!

Extremely happy with my new purchase, 2022 Mazda 3 turbo. Thank you Vicky for your help in making my decision.

I had a very enjoyable car-buying experience with Half-way Mazda. Their staff are extremely friendly and helpful. They listened to what I wanted and they did their absolute best to make it happen. Kiirsti and Paul are both very dedicated employees. I was able to walk in at anytime and deal with any of the staff there, they communicated very well among each other which made for an easier experience for me. They never bothered me and were always very responsive to any questions I had via email. They both went the extra mile every time I was there.

While on vacation in Thunder Bay, our 2018 Mazda CX-9 started to exhibit an uneven idle that induced a body vibration. We called Half-Way Motors and they booked us right away. The service was quick, friendly and professional. Our problem was fixed and we were able to continue our road trip and eventually return to Toronto with no issues.The most surprising part of our experience was that the staff DID NOT CHARGE US for their time and labour! This was the most amazing gesture of hospitality and generosity that we have ever encountered during our 40 years of vehicle ownership! Thank you Half-Way Motors Mazda!

My experience with Half-Way Motors has been one I'll never forget! I am wayyy more than 100% happy with the purchase of my CX-9 which we got back in May. Paul was extremely helpful and knowledgeable and made the buying experience very pleasant despite it being different times with an ongoing pandemic. Quick to answer questions, offered to send me pictures and videos of the vehicles I was interested in etc. and was very fair when it came to discussing my trade in. I appreciated the effort considering I also live hours away, and much of our correspondence was via phone call, email and video chat to save the hassle of both travel and worries of COVID. I felt as though the Half-Way Motors team bent over backwards to ensure I was getting exactly what I wanted in my next vehicle and I drove away completely happy with how everything was taken care of.Fast forward to last week when I brought my vehicle in for winter tire install and to have a rattle looked at. Yet again, I received excellent service. The Parts & Service department staff was great with keeping me informed every step of the way and answering any questions or concerns I had. I received prompt and professional service, and appreciated that they took the time to make sure everything was okay before a rather long road trip.I would definitely recommend Half-Way Motors Mazda to anyone looking for both a great vehicle, and exceptional service. I will gladly continue to bring my vehicle here for service etc in the future!

Bought a new car from Mazda and it was a really great experience doing my business with Vicky and Courtney. Helped me a lot and made everything easy to understand and deal with. And really appreciate both of theirs help. Thank You

I had my car serviced at this dealer few days ago and it was the most disappointing experience I ever had with Mazda.I requested an oil change that needs to be done and I also ask for full brake inspection. The service advisor recommended to change front brake pads and rotors as it has worn down. I agreed. Tire rotations were also completed during this service call.Upon retrieving the vehicle, there were few things I noticed immediately:-Windshield fluid was not topped up, despite the SM (Sean Larson) said it has been filled.-Windshield wipers were still good although I noticed it has deteriorate and needs replacement. My windshield itself were still dirty and no indication that the wiper were being used to test its function.After approximately 60km of usage, I just noticed that I have never been reminded that my tires need a re-torque after the rotation. There were no reminder sheet or brochure as well unlike when I have my car regularly serviced in Alberta.After approximately 700km distance since the service was completed, the low oil light came up. I topped it up for almost a litre and the light went off. I can therefore assume that the dealer did not fill up my oil after the replacement properly.When I got to the city, I noticed that my Smart City Brake System doesn’t work. It usually works in a slow-speed motion (30 km/h or less) and got activated immediately when I got too close with another vehicle in the front. It did not kick in. This function was working perfectly before I got to Half-Way Motors.Their work is just like their name, Half-Way..

Ordered a new CX-5 earlier in the year, and was a reasonable enough wait (4 months or so) considering the car came from Japan.Vicky was quite helpful throughout the process and he is well versed in customer service.There were several shortcomings in closing, perhaps out of his control:-We amended the order verbally to include a block heater in the car, it was never done although there was a week before receiving the car.-I had to return to the dealer multiple times to amend the paperwork and it’s still not right (they put the vehicle in my name and not my wife’s)-The lease rate was changed from 2.49 to 2.79 upon finalizing documentation although we were told our rate was secured when the vehicle was ordered.This may all seem like trivial stuff but it’s what I’ll remember from the buying experience.The service department has been good to deal with, and I am quite happy with the vehicle build quality/fit and finish.

Excellent and outstanding service! My daughter purchased a used car and by no means was it a big sale for these folks but was still treated with the utmost respect, care and service. Patrick made sure the car was detailed immaculately and took the time with her throughout the process. He followed up with questions/phone calls immediately. We would certainly deal with them again.