Lowe's Home Improvement

Paid $80 dollars for delivery on Tuesday, they said we will call you that day when your order is on the way. Waited all day, I called the store at 5pm they said wait that your delivery will be there before 9. It is 9pm, i called again just before 9, they said they can’t get in contact with the driver. I used to be a lowes advocate versus home depot, but home depot always delivers on time, and apparently lowes cannot even contact their drivers. Poor delivery service.

Sheila at customer service deserves 10/5 stars for her exceptional customer services. She is very knowledgeable, professional and has tons of patience helping/resolving problems for my appliance order, delivery and installation.

Very big store , purchased couple tools prices are quite high when compared to other local stores. Very less staff availability to ask questions you might need to talk to customer services. Lumbers have same price almost.

Seeing managers rifling through employees bags before they were allowed to leave was absolutely horrifying to watch. It was so dehumanizing and made me very uncomfortable. I was excited about the price match policy, but I haven’t been back because now that’s all I think about when anyone mentions Lowe’s.

I needed to return two small items that were not needed for a project. I had receipts. One of them was too old. And the other they said that we had already returned the item on that receipt. Hard to understand since I still have the item in my possession. Whatever the rules may be, beware that they will give you a hard time if you try to return anything. I had a number of items to buy the same day and went elsewhere.

I can't say how our new appliances are performing as we haven't received them yet (we bought them today), I just didn't want to wait to give Sheila a great review. She made sure we got the best price possible for the appliances we wanted, and gave us honest information for how each model we were interested in performs. Duane was fantastic as well, they worked together to get us the best possible deal for our price range. Thanks Sheila and Duane!

We had an amazing experience here despite having so many issues at first. We purchased a fire table from them that had a damaged piece that wasn’t noticed until it was unboxed at home. We asked if we could just bring back the top and exchange it with another undamaged unit and they happily obliged and even and their own staff take it out of the box, inspect it, etc.We got the new one home and this time it wouldn’t light (junk thermocouple or something). So we called again and explained and they offered to pre-assemble a third unit, test it in their store then deliver it and take away our old unit for us. Their service was incredible, just to name a few: Amon (not sure on spelling but he’s a manager, Kimberley, Kevin, Miranda, Collin, Sierra, Viktoria, plus their delivery crew whose names I didn’t catch as well as a third manager who was very helpful.Great service. Would shop here again in a heartbeat despite the initial quality concerns.

First time shopping at a store branded Lowe's. I've been to a RONA in the past but this store seems to have more stuff and I prefer it.The service is pretty great and the Lowe's Exclusive powertools are either great value or very competitive. They have Craftsman, DeWalt, Kobalt and FLEX. I picked up a FLEX drill and impact driver set.The cashier was very friendly and told me about the VIP Pro program which I qualified for. And I was able to get more perks.I am excited to shop at another Lowe's.

Lowe's is definitely the best of all the hardware stores in Edmonton huge selection of higher quality products than found at competitors definitely better more attentive service a cut above the rest.