Enterprise Rent-A-Car

I have been renting from this office for over 20 years and I just love this place - very helpful and super nice staff. They treat customers with respect and always act professionally. Definitely recommend for friends.

Rented a Ford F-150 from Enterprise at this location when my car was on a fix. The truck was in a very good condition and the entire rental experience was super pleasant. Their staff were professional, patient and willing to offer help. Highly appreciate help from Howard and Jake. Recommended!

When you rent a car hereBecarefulthey will ask deposit 300 dollarsI rented a car here 13th of Oct last yearIt is 14th of Jan 2023 todayI don't still get it my deposit backThey said head office will send you checqueHaha!!I don't still get it back yetSo whomever rent a car hereBeware!!!(Add)Your office has a all of the my infomationIf you want to contact me......!!!!!!!It is 19th of JanThey still holding my depositfor 300 dollarsI am going to put my daily diary hereUntill I got my deposit 300 dollars backIf enterprise manager see thisPlease!!Do something for your customer!!!It is 21st of Jan 2023They still holding my deposit for300 dollarsSince 20th of OCT 2022Let your other customer knows how long does it takes your customer's deposit back!!!!It is 25 th of Jan 2023My deposit has not been coming yetSince 20th of OCT 2022It is 28th of Jan 2023My deposit has not been coming yetSince 20th of OCT 2022It is 30th of Jan 2023My deposit for $300 has not beenReceived yetSince 20th of OCT 2022It is 4th of Feb 2023My deposit for $300 has not beenReceived yetSince 20th of OCT 2022Who ever rent a car hereBeware!!!!!It is 11th of Feb 2023My deposit for $300 has not beenReceived yetSince 20th of OCT 2022It is 15th of Feb 2023My deposit for $300 has not beenReceived yetIt is 19th of Feb 2023My deposit for $300 has not beenReceived yetSince 20th of OCT 2022It is 21st of Feb 2023I have not received my deposit for $300 yetI don't know what kind of car rent company is.......You can not holding customer deposit money over 5 monthPlease!If manager see this reviewContact me your banch has a my phone numberYour branch adress is1800 Shepard Ave east north yorkThat banch has a my phone numberTks!It is 25 th of Feb 2023I have not received my deposit for$300 yetThey still holding it ....Why?It is 1st of March 2023I have not received my deposit for$300 yetSince 20th of oct 2022Whom ever rent a car herePlease!!Take a my advice!!!!!It is my money they holding it!!!!It is 7th of March 2023They still holding my deposit$300It is 8th of March 2023I was there to pick up my deposit directly but they said not yetThe manager said10th of March he gonna bring my deposit cheque $300 to my house in personLet see how it work out.........Guess what!It is 10th of March 2023He didn't come,didn't show up with my $300 deposit chequeHa!ha!!It doesn't surprise me anymore!!!It is 22nd of March 2023I have not received my deposit $300YetSince oct last year!!!!Whomever rent a car herebe Beware !!!!!It is 22nd of March 2023Finally they made a cheque for meSince 20th of Oct 2022It takes 5 month to get my deposit for $300 back!!!Please!Beware!!! Enterprise rent a carThis locationCustomers take a my advice!Please!!!

Thank you. Rented a new Chevy Malibu and the process was seamless. Quick and easy

Recently I rented a vehicle from this location, I have another location close to my home but I went there because of the excellent customer service from Gaurav. Next time and every time I'll rent from this location. I definitely recommend this location and 100% satisfied with Gaurav's very professional customer service.

Want to thank the staff at enterprise. Most importantly . Really have to thank Jake. He help us get an extension on our rental . Made the process easy for me & my business partner. To be honest we can go else where but with the hospitality from Jake and his team . We are sticking with enterprise! Thank you !

Rented a GLC for 10 days through insurance, the entire staff was professional and service excellent!

I had a not at fault car accident in Feb of 2023. My insurance company suggested assured repair shop which scheduled for mid March 2023, The repair shop arranged for a rental from this company. I was picked up by ashven and brought to the location (it would have been a 15 min walk or $6 uber). Paper work was filled out. I was dealing with jake. A deposit was requested (pretty standard). $300 on my debit card, and assurances they'll be able to return the funds immediately upon return of the vehicle. I was on my way. My car was ready the last Friday in March 2023. I returned the rental. They tried to process the deposit return to my debit card but could not. I was told they would send a cheque from head office. Ok. I requested the check to be sent to my mailing addresss as opposed to home address. Address was provided. I was on my way and picked up my car. April 3rd someone called to say a cheque was being sent. As of April 24th, no cheque was received. I called and spoke to jake who said he would get back to me in an hour. That didn't happen. Thanks jake. 2 days later, I call Enterprise customer service to enquire...matter has been escalated, some regional manager would get back to me. That didn't happen. May 2nd, call the location and spoke with the location manager. He would contact head office and let me know and puts me on hold. Someone else picked up the phone and said the manager may have emailed his accounting department. I guess he is waiting for them to email him back. I've been on hold for 90 minutes now. They can take your money fast enough but can't communicate properly or return your deposit in a timely fashion. If Assured collision wants my business due to an insurance collision in future they'll have to make arrangements with another company. If they can't another company will get the insurance business. I bet I could save my insurance company money dealing with another rental company and i'll bet I could save the time on get my deposit refunded. Such a headache. Never again. While i've been on hold is a running commerical for treating customers the way they should be treated. Thank you as we are running a family business in a corporate world. Near as I can tell

Fraud people. Will use the credit card details to withdraw money.I rent a car on May 5 th and the amount in the was 320 dollor. I returned the car on correct time and the gas was also more than the level that I took.After 23 days they charge my credit card with 388 dollor with out any bill.Be careful about them.

Roadtrip would have been a lot better had they given us all-season tires. The 2hour drive with noise and vibration was horrible. I'll never rent there again period!