Charlottetown Toyota

Sales staff are polite. Not really helpful in fulfilling my needs.

Recently, my wife and I, after moving to PEI, went to the Toyota Dealer in Charlottetown to discuss our options regarding our leased vehicle, as the lease is now at its end. Troy and their finance manager, were most helpful in providing us with all of our options and certainly interest in our needs, which is totally refreshing from what we have been used to, in Ontario.No matter what option we decided to go with, we will now deal with this dealership exclusively.Thank you gentlemen for the professional and friendly welcome to the island.Kind regardsDerek & Renate Francis

Not sure what is going on at this dealership. We are die hard Toyota fans. We currently own two and they are the eighth and ninth Toyotas since 1993!Every couple of years we take a trip across the country. Before heading home we are often due for an oil change and service. This has never been an issue, until now.We tried repeatedly to get an appointment last week in Charlottetown and no one answered the phone. So we tried on line - the system said we would get a confirmation email but we never got one. So, we tried calling again, and finally spoke to a human being, but alas, they put us on hold and no one picked up.I hope everyone is okay, but if you are traveling, you may not be able to count on Charlottetown Toyota to help you out.

Took me in at very short notice to do a quick fix for my car. Thank you!

horrible service we have 2 cars from them yet when my tires wore out early under warranty they set up an appointment two weeks later to fill out a form and get it looked after here i am 2 months later with no update after i went in a couple times and they say i haven't gone to the appointment then they said they lost the sheet (i went to the original appointment date) and every time the guy writes down my number and says he will give me a call... haven't heard back since. get your service somewhere else where they actually appreciate it from what i hear im not the only one being treated this way

Toyota Charlottetown service department is terrible. I've been calling them to book an appointment for several days, in a daily basis, and either nobody answers their telephone or the receptionist will kept asking your name and contact number and promised to call you back but nothing happens. I only need their services once every 6 months for car check up and tire change and it is very unfortunate that I have to struggle this much just to book an appointment.This situation has always been like this since I got the car. Sad to note that I acquired 2 cars from them and still felt ignored. After sale service is indeed frustrating here!

Don’t go here fellow. This dealership is a scamming customer to get ECP(Extra Care Protection) and will tell you that this extend your services beyond the 3 year Toyota services. However, when you go for services after 3 years they will tell you that it only covers first 6 services. So, you will end up paying for the rest of the life. And their excuse is it covers manufacturers warranty(which is already covered if there is recall or like that). Try to avoid getting scammed by buying ECP. And try to avoid this dealership as well. You wouldn’t get any support after you buy it.

If I could give a negative score I would. Multiple issues with the car, but I have the extended warranty, They performed a recall on it and shortly after the airbag issues started. I had to take it in about 5 times since for airbag issues. They are now saying they are going to charge me a fee diagnose the issue. I refuse to pay a fee for something that is covered under the extended warranty. The service manager would not budge and I am now stuck with a car that has a safety fault

Very bad experience, will never recommend it to anyone. They don't want to take any responsibility even if you buy a brand new vehicle.

We were so disappointed with the sales rep we met there- he left us in middle saying i have the appointment with another client , we were so desperate to get a new car from toyota now we know me and my family and my friends will never visit toyota charllotetown in future