Hôtel Universel Québec Sainte-Foy

My girlfriend and I recently stayed at this hotel. We were very happy with our experience and would be glad to share that with anyone considering this place.I booked this hotel through Google, and I thought I'd give it some feedback on the original platform.We were traveling by car. One major concern for us when looking for a hotel in the area was free parking. Not too many hotels in Quebec City offer free parking. This is an issue, especially when you are driving internationally. Hotel Universel offers ample and safe parking on the side parking lot. That, along with the down-to earth room prices, was a major factor for us.We had 2 really nice surprises:1. Our room came with a jacuzzi, which was not initially advertised and was a big bonus. When you spend the day walking around, it is absolutely magical to relax there a bit. Very happy with that!2. The staff - super kind and friendly people - gave us free bus tickets for the entire city network - for the duration of our entire stay there. This was absolutely incredible and highly appreciated - it helped us tremendously when exploring the area. The bus network is really good in Quebec City. There is a bus every 10-15 minutes to take you virtually anywhere (even to Montmorency Falls!!!). The good old Google Maps App does a pretty good job giving you directions about bus routes, timing, etc. No need for any additional apps whatsoever. Needless to say, even with the hotel's relatively remote location from Downtown Quebec City, the free bus tickets were a huge perk we were not expecting and truly appreciate. We were told this was something new the management was just introducing, and I hope they keep it, because it is very convenient and works really well.Our room was clean, with ample of storage - even a small fridge. If you prefer to buy some food and store it there, there is a huge supermarket just a block away from the hotel - La Pyramide (see the photo below).We had a balcony overlooking the indoor Aqua park, but since we were outside most of the time, we never really got to use it. Speaking of the Aqua Park, the kids noise and the smell of chlorine can be a problem for some people. We were fine with that - with our doors closed we had no issues whatsoever.Overall, our experience was great, and we would be happy to recommend this hotel to anyone.

The rooms are a little weird, you can hear everything that happens in the hallway so it can be very loud. Our tv never worked and if it did you couldn’t change the channel. The Service at the hotel was awful, we tried to get our room clean every day we were there but they would never clean it, and the people at the front desk were rude to us for no reason. The Location was good, just a 10 minute drive to old Quebec City which was nice. The pool was amazing there the only highlight of the whole hotel.

My family and i stayed at this hotel as my son had a hockey tournament in the area. The room smelled terrible and there appeared to be mold around the bathtub... it wasn't very clean and seemed old and run down. Our room had no faceclothes and when we went to the pool, we asked for pool towels and they had none left. On our third and final night, there was an event being hosted in the basement directly under our room and by 11pm, the glass on our night table was still shaking because the music was so loud. Several guests complained and despite multiple attempts to address the situation, the music didn't stop. I asked for a different room and was told that they were all rented out. Interestingly after my fourth or fifth time at the front desk to complain, a room became available...

Room manager - Evelyne, was arguing with me about the company discount and was very rude. She was saying it does not make sense to give you discount if you are coming with your family not for work, which is not true. We were told and were using hotels with company rate for personal trips, but she didnt even check and said it does not make sense to her. Very interesting service especially from a manager.

Very clean and nice hotel! Only thing they can improve upon is tv channels. Not much for tourists to watch at all, and many channels are frozen and pixelated. That being said, the pool is great (love the addition of the birds in the pool area!) and having the Boston pizza connected is a great asset!

The pool area is very beautiful and the rooms are nice and cozy. However, we were a large group, and it seems they were a bit unprepared to host us for breakfast despite already knowing that it would be a large group. Despite the small issues with breakfast, it was an all-around lovely experience and the workers were very nice.

Remember to use HoteITully.ᴄᴏm when booking any hotel. This website will compare hundreds of booking websites and typically will have rooms much cheaper than others! You're welcome :)! This place is one of my favorites in the area. I've been staying here for a very long time. If you choose this place you won't be let down.Room was clean and very nice and comfortable. Great customer service. With a restaurant Boston pizza which was great for us. Highly recommend this hotel. Would go again.

It was alright, underwhelming honestly.Pool & birds are cool.Rooms not fully functional, plumbing comes off the wall wthRest is average.Stained bed mattress & cover.

Very nice hotel. Very clean, lots of parking space, rooms are pretty basic but still nice and big. If you want room cleaning tho you need to ask the night before because the lady at the front desk won’t want to help you with that unless you ask for it the night before. A bit rude but the rest of the staff is very nice and helpful.Also really nice spa area, clean too and sooooo relaxing, the birds really add to the tropical ambiance they got there.The restaurant is also pretty good, the staff there too is really nice and prices for bottles are pretty affordable

The room was very clean and spacious. The hotel itself was also very clean. We always saw someone in the foyer mopping and dusting. The atrium with the pool and sauna was busy at times, but once it cleared out and you are able to relax, it was enjoyable. We spent a lot of time in the pool and sauna. We enjoyed watching the birds in the atrium as well. The fitness room was very basic but everything was in working order. Would definitely return.