Purdys Chocolatier

I was having a very hard day shopping at Orchard Park mall yesterday... my bag broke... etc... I went into Purdys to get my treat... I was having hard time with my mental wellness... from the whole shopping experience lol... this absolutely lovely lady Donna who works in Purdys had noticed and she went above and beyond to help me... she had given me Xtra bag's to use and also took care of me lol... made sure I was good to go... Donna thank you very much!!! You really helped me out!!! Merry Christmas I loved my treat you gave me... thank you!!! It's people like you who make the world a better place!!! Namaste ~ Tina Mouro

The new store design does not work. People picking their chocolates fight with the people trying to queue to pay.

They are always friendly and the hedgehogs are great

I was so excited to recieve my Chocolate Survival kit in the mail from my family that lives out of town. Anyone who knows me, knows iam a chocoholic! A very, very picky one at that. I just want to say, be ready for some pure pleasure. Purdys chocolate is so smooth & creamy, it melts in your mouth! Its a little piece of heaven for your taste buds!!! The prices are very reasonable , considering the quality!

The best chocolate! Period. I have yet to find anything there I didn't like. For diabetics they do have NSA/sweetener replacement chocolates, but not a big selection. There's also a good selection of hard ice cream with waffle cones as an option. Definitely worth a stop when you're at the mall.

Beautiful place to buy high quality chocolate. A great choice for gifts. There is something for everyone here.

Do not work here! (At least until Donna the manager is gone!) She bullies her staff berates them in front of each other and tries to split up the staff so she can pressure them over and over! Terrible communication. Terrible management! She needs to go! Awful lady! Pretty bad when the HR department does not support work place intimindation, harassment and several other issues. Now having to seek counsel... backwards company that needs to come to 2021! Joke

Due to a stressful week my friend went out of their way to pick me up a giant box of Purdy’s Chocolates (I had been telling them about all week and debating whether to let myself indulge).I was really wanting to try a couple of each of the only 3 white chocolate varieties purdys offers as well as one of each of the peanut/peanut butter chocolate varieties they carry and one of the seasonal eggnog truffles. My friend had taken the text messages I had sent regarding the chocolate flavours I was obsessing over to the purdys staff and they put together this massive custom box of chocolates! I felt horrible I didn’t intend for him to do this however he did and it was a beyond generous gift.Unfortunately I guess the staff took a little creative license and added a couple varieties and went a little heavy handed on particular types to the box. To a normal person this would probably be lovely but being someone with high anxiety around budget and food I had a bit of a panic attack. I ended up going back in and speaking with the manager Sarah whom is very lovely and helpful. She heard me out and ever so kindly made me feel substantially better it was very kind of her to have such patience with me and go out of her way to make me feel better.I just think it’s important to acknowledge exceptional customer particularly this time of year! So thank you Sarah I appreciate everything you did for me.Also of note here are some pics of Purdy’s Chocolates I highly recommend the white silk, and the white chocolate peanut butter crunch Himalayan pyramid, I found the alcohol taste of the cameo to intense personally (sadly I had the most of these and maple blonde Helene’s, both of which I personally didn’t care for that much). I also tried the sea salt peanut butter and chocolate (this one was lovely, I had one of these it was a good find!) and the peanut butter daisy(good but not as good as the sea salt one I think the peanut butter needs the added salt kick) oh and the tiger square one ( again had an over abundance of these in the... and I found them not so great mostly just sweet sugary peanut butter hardly any chocolate taste)....

Tried to make a simple exchanged but they would not accommodate. I buy a lot from Purdys but they just lost all my business. To top it off the sales clerk looked so miserable.