Bill's Toyota Sales

Thanks Bill Jr .You have delivered. 2023 Tacoma Great experience buying from you're dealership!!

Friendly and Supportive staff. Excellent service with quick response.

I needed a part that was hard to find locally so reached out to Bill's Toyota Sales after hearing of a positive experience dealing with them from a friend. I first reached out to them via their contact form and after getting a prompt reply I called up Mike in the parts department to finalize my order. I could not have reached a nicer person! Mike was fantastic, making sure I got what I needed, knew all of my options, and was OK with the timeline for delivery. After the sale, he followed up to let me know things were on schedule and provided a tracking number for my parts shipment. I would not hesitate to deal with them again in the future, and have already recommended them to others. Keep up the great work!

I think this is one of the dealerships where if you didn’t buy your car from them, or service your car through them, they don’t want to help you, or deal with you. And that is a very unsuccessful way to make/retain new clients. I was actually planning on making this dealership my main place to to go for all my Toyota’s needs, but after how they are handling my referral from Toyota Canada in regards to a warranty item, forget it!!! I literally have an issue for which Toyota has confirmed warranty. From agents’ unfathomed rudeness as well as aggressiveness once they find out that it is warranty item, to their service manager telling me straight up that he just came back from vacation and has so many other things to do (I have been trying to reach out to fix issue more than a week and a half now). Fixing my warranted item literally does not cost them anything, or have any financial impact as Toyota Canada will be paying for the repair. If you don’t want to invest your time or effort to make a customer, then I have no time to waste on even trying to deal with you. I have also read the negative reviews, and I believe them. Seems this dealership was great at one point year ago, then stopped being exceptional. At this point, I am not even sure that this dealership will genuinely, and ethically fix my car, especially that it is evident that they don’t want to do it because they won’t make any money off the repair.If you are interested in a nice genuine Toyota Dealership, check out the one on Thorold Stone Road in NF (Autoline Toyota). Right from the very first call on Friday morning , I was told that The Service Manager is on vacation, and was offered to speak to someone from service, and right away I was set up with a walk in appointment to take care of the issue. My review about them and the whole experience will be on their google page. I am extremely grateful for the level of care and professionalism on dealing with an issue that is not going to benefit them financially anyway. They are now my official Toyota dealership.

I just bought a Tundra and had a great experience from the beginning of the process to the end of the experience. Bill jr was my salesman and he very accommodating and helpful with a speedy delivery of my truck. I had great customer service from all others at the dealership. I will be coming to this dealer at from now on. Thanks again to everyone at the dealership for all the help.

Excellent sales and service. Very friendly and accommodating. The absolute best experience I have ever had buying a new and used car (in comparison to performance Jeep, Mini and BMW in st. Catharines)

Service department going downhill fast. We booked an appointment and when we arrived for the oil change the service manager , Glenn, was extremely rude and confrontational. Accused us of lying/making up an appointment because we were not on the schedule. Instead of being professional and seeing if we could be fit in or rescheduled, the whole encounter was confrontational and rude, yelling, and treating us poorly. If it was a mistake on their side of not having booked us correctly in their system, it should have been acknowledged and offered us options. Lost a loyal customer due to the behaviour of their staff.

Buyer Beware!Tom Okane answered my first question about a vehicle via email (still have the email) in which I asked if the vehicle had lane assist. Tom said Yes it did, after a short test drive I purchased the vehicle. Less than a month having it, I realized it did not have lane assist. After reaching out to Tom for a retrofit or a return (since I had the vehicle less than a month) he said I test drove the car and should have known. Ridiculous that Tom can lie like that and then blame it on the customer. It is not my job on a test drive to prove everything he said is correct,but I guess it's my fault for trusting a car salesman. I contacted Bill the owner and was completely ignored there as well. I strongly advise shopping elsewhere or at least avoiding Tom Okane

The parts and service desk have always been pleasant to deal with! Goldie, Glenn and Kyle have always taken great care and patience with my requests!

Unhappy with my own dealer and having heard great things about Bill's from a relative I drove 6 hours (3 each way) instead of 1/2 hr to transact the purchase of my lease. Although I arrived 2 hrs ahead of my appointment they flexed to accomodate me. You guys in the Greater Fort Erie are lucky to have a dealer like this. I saved $400.