CIBC Branch with ATM

Every time I’ve come into this branch, it’s been one teller and a mile long lineup. There’s usually 2 or more employees walking around, or chatting and appearing to be doing absolutely nothing. They’re abrupt and rude when doing the transaction as well. Banked with CIBC for 15 years but will be switching asap. Do not recommend.

For some reason, this location is not allowing any deposits at all at the ATM outside, and the doors were locked after hours so I could not get inside to deposit money. No notice left as to reason why deposits cannot be made. Considering switching banks to someone that actually wants my money.

Went into deposit money, card was not working correctly; I asked the lady at the desk for help, she gave me a new card within 5 minutes, and off I went. Staff was helpful, area was clean.

I am first time customer of CIBC. I had signed up online for an account and went in today to grab a pre auth form for work. The girl who was helping me was new, she was very nice and I appreciated that she took her time. We’ve all been new before and I didn’t want to rush her. As well, the woman helping her was very nice and informative as well. Over all, I am happy with my experience:)

I am a long term customer of CIBC.I have had nothing than great experiences dealing with CIBC, I usually do all my banking via online or telephone.A circumstance made me go into a branch, Vedder in Sardis.I went into the branch in late February, spent an hour with the Manager to discuss the issue and what future banking we could, would do (our mortgage is up in a year). I emailed her 7 times, the last 3 have not been replied to. The 1 issue she assured she would resolve.It is now May, I ended up getting my resolve vie telephone banking.

As a returning 10+ year customer in the past I am extremely disappointed in this branch in particular. I get physical paycheques and every time I go in branch to deposit they try to hold it for 5 business days. Every single time. When I re-opened my account I let them know about this before hand and they said it should not be a problem. It's been nothing but a problem and the staff are always so short and rude, always acting like I am the problem. Not to mention you can have five people behind the counter just talking amongst themselves and won't even look twice at you if you're in line. Honestly just an awful experience. Will look at switching banks again most likely

In the 20+ years of banking with CIBC. This is the worst experience I’ve ever had with this bank. A simple request to get a bank draft turned into a frustrating experience with a teller who accused me of not being the account holder - all because the address in their system didn’t match my driver’s license. I told her I’d updated the address online and proved it to her by opening my account on the CIBC app and I showed her the address on the account does indeed match the address on my Drivers license. She took the phone and carefully reviewed the information, but apparently it was not good enough! She STILL didn’t believe that I’m the account holder. After 5 minutes of her rudely interrogating me, she called the manager over and told her that all my IDs matched the account except the address. The manager asked her “does the signature match?”, and she said “yes”. The manager said “then give it to him” and walked away! Unbelievable! Yup. And there you have it - the most incompetent, unprofessional and rudest bank teller at CIBC works at this branch! Be warned!

Second closest CIBC from Hope… and they manage the Hope Branch as well which is why this branch will also not be getting my business.After talking with manager Kathy Parker, it seems the staff here and in Hope are a tight knit group of ladies who do not care about their customers.CIBC is the only bank in Hope.After 23 years banking with CIBC I am going to be looking elsewhere to help me buy my first home!If any other banks are reading this I’m positive they could successfully open a thriving, welcome and professional bank in Hope and the customers would come running.

Understaffed and Slow Response to Long Line-Ups". I come to this branch about once a month to pay bills

Great place to bank , tellers are always pleasant and helpful