Swarovski par Monaco

Je n'y suis jamais allé désolé mettre des étoiles quand je suis jamais allé ça fait bizarre.

Mon conjoint a acheté une bague à ce magasin. Malheureusement, elle était trop grande et j'ai appellé pour me renseigner sur la procédure d'échange. La personne qui m'a répondue m'a littéralement raccroché la ligne au nez prétextant que c'était trop occupé. Mon conjoint m'a dit qu'il avait lui-même expérimenté un mauvais service lors de son achat. Service lent et pas vraiment courtois. Gros zéro pour le service à la clientèle et je ne recommande cet endroit à personne. Le service à la clientèle, c'est la base....

They are a SCAM!My husband bought me a crystal flower from their store, but I had to change it for a smaller one. They have the big Swarovski logo on their shop, but when it comes to refund policy, they tell you we are not Swarovski!!!! we are Swarovski par Monaco(whatever).So they offered us in-store credit instead of a refund. You can only use this credit in this specific store, not any other Swarovski shop or online shop. They get your money as hostage.After all this, I decided to get a small flower and get the rest of the money as store credit (no other options were provided). I chose the flower and there was a 20% sale on it but the lady refused to apply the sale price saying that this is from a new collection which was a lie since I always saw that item from years ago!!! After insisting, she applied the sale price.Then she couldn't find the box for this item and gave me a box from another item which she removed the label from it and insisted that it is the original box. (I have never seen a Swarovski box without a label and a barcode). Since it is not its own box, it is very risky to handle this item as it is very fragile.Worst customer service ever. They are running a business with Swarovski name, not quality. Don't recommend to anyone. Save your money and don't waste it there.

My husband bought me a necklace from this store. He was not made aware that this is not an actual Swarovski store, so no refunds and you can only exchange for what they have in this specific store, which is not alot. I tried to exchange this on Dec 27th as it was on our way home and we were told there would be no exchanges that day because the store was busy... we were the only ones in the store at this time. The woman who was working was really rude about it and kept cutting me off while I was talking. Terrible customer service all around. Swarovski should really be careful who they let sell their products.

Y ait trouvé un beau bijou

bijoux de qualité médiocre... mon pendentif acheté par mon conjoint il y a plusieurs mois a perdu des cristaux, en plus c'était un cadeau de Noël... il l'avait payé 150 $... rendu là, si je veut m'acheter des bijoux dont je m'attends à ce que les pierres décollent, je vaus aller au Ardène à côté...

Des beaux bijoux, une valeur sûr !

Excellent Service!