George Jackson Toyota

I am extremely displeased with my experience at George Jackson Toyota.I had contacted the Sales Team via email through a used vehicle ad on their website. I was advised the next day that the vehicle was unfortunately recently vandalized(catalytic converter stolen), however, I was welcome to go see it. No approximate repair date was advised at this time. I live approximately 2 hours away from GJT and had an upcoming business trip, therefore I chose not to make the drive to see the vehicle until I knew it was ready to be driven safely.Eight days later, I responded to request an update on the vehicle’s repair status and to negotiate a sale price. After coming to an agreement, receiving a confirmation that the catalytic converter had been replaced, and receiving a purchase agreement by email, due to my work schedule I agreed to make the 2 hour drive to see/test the vehicle three days later on the Saturday. When I arrived, the vehicle was absolutely filthy. The exterior and interior had not been cleaned whatsoever, and the interior wreaked of wet dog. Knowing this vehicle was the model/colour I was looking for and I had taken a 2 hour drive to see it, I still took it for a test drive and visually inspected the best I could. Not knowing what the vehicle looked like in a clean state, I advised the salesperson I would think it over and call on Monday morning, and I made the 2 hour drive back home. The salesperson did advise at this time that someone else had shown interest, however, they would hold it until I called on Monday.I called on Monday morning and expressed my concerns regarding the vehicle not being clean, and I reviewed vehicle service history with the salesperson. I asked if they would accept an offer slightly less than what was agreed upon, which was declined. The salesperson asked if the previous agreement was still an option for me and I confirmed. I explained I wished to discuss the agreement with my spouse and I would follow-up with a confirmation by the end of day. I called only one hour later to confirm I agreed to proceed with the purchase, however I was advised they were giving the other potential buyer the opportunity to see/test the vehicle.After waiting for a few days to receive a confirmation if I still had the option to purchase the vehicle, I called the salesperson for an update and was advised it was sold. I explained to the salesperson the total displeasure of the situation and argued the fact that we already had an agreement. I was advised they would discuss with Management to determine if I could proceed with the purchase, and they would return my call. The General Manager called me back, stating that the business owner’s vehicle had also had it’s catalytic converter stolen and that they needed the vehicle I wished to purchase for an unknown length of time. Although I knew this statement was a lie, I advised the General Manager that I am still interested in purchasing the vehicle, even if it becomes available in a month or two.The following week, I noticed the same used vehicle ad remained active on the GJT website, so I had my spouse respond to the posting. The salesperson who responded confirmed the vehicle was in fact sold, and the new owner was taking delivery within the next few days.Tim Chevalier was the salesperson who assisted me, who I will say was very helpful in answering my questions and concerns, and was pleasant to deal with.The General Manager is Warren Larocque, which is who I dealt with for the purchase agreement. I can’t say I’m pleased with his service or professionalism at all.After wasting so much time, gas money, effort and being lied to, I can honestly say I will never consider George Jackson Toyota for any future vehicle purchase. I will also advise all family, friends and any other person inquiring about this dealership of my terrible experience with them. If you’re looking to purchase a vehicle, I would suggest looking elsewhere.

Brought my car in for service (oil change and replace moulding on driver side door as they were damaged upon delivery of vehicle) on pickup of car I noticed a scratch on hood, questioned staff at dealership, general manager Warren said they would cover the damage, so the car was left at dealership. The car was brought in with NO scratch. After calling to get an ETA on repair was told they are not paying for the vehicle to be painted. Arrived at dealership and spoke to Warren who still denies damaging my car, asked to speak with owner who just happens to be his dad Dave, who also denies damage. I left the office to get my keys back and Dave followed me out into the waiting room and proceeded to call me a liar in front of staff and customers. This is poor business, not even willing to offer solutions or compromises. Both Warren and dad Dave are two extremely rude individuals. They lost my business as well I can guarantee the business of others as I do work with the public. Word travels fast!!

We have been coming to George Jackson for our Toyotas for 23 years and have always found Dave, Warren and the rest of the team to be outstanding. They are honest and hard working. Very knowledgeable. The service department is fantastic and never try to “upsell” when the cars go in for regular maintenance. We have found them to be the most competitive for pricing not only in the Ottawa valley but in the city as well. We look forward to buying many more Toyotas from them in the future!

A BIG THANK YOU to George Jackson Toyota for this amazing truck with a great deal. A special thanks to Warren for making it happen as promised with timing and Tim for the smooth delivery. Thank you everyone at George Jackson’s Toyota. Couldn’t be happier and can’t thank you guys enough!

Denied servicing a mentally diasbled adults vehicle for an offhand comment made about not getting ripped off by toyota on a **social media platform** literally a month and some previous.Semi stalkerish behaviour for one, and to call and cancel an already made appointment for such a reason? Honestly immature on their part.*eidt* Forgot to mention, I was told in a vaguely threatening manner that it was in my best interest not to have my vehicle serviced there now"Careful

Thanks for servicing our Highland on a travelers notice. We're on the road and our 24,000 kilometer service was do over the weekend of Victoria holidays and George Jackson Toyota took great care of us. While waiting in service lounge we noticed all team members working like a well oiled machine. I'm sure you treat all your customers in the same manner. Thanks again. Bob

My husband and I had our car stolen this spring, which was a stressful and discouraging experience. It was so very refreshing to receive excellent customer service from Tim Chevalier at George Jackson to help us with our replacement vehicle. Wait times for new vehicles are at an all-time high, but Tim was quick and efficient to deal with, often responding to our questions within minutes, sometimes even on his day off. He spent over 2 hours with us at the dealership the day we picked up our vehicle, showing us all the ins and outs of the truck so that we felt very comfortable leaving the lot. Overall, it was a stress-free buying experience that was honest and not pushy. Would highly recommend.

Wouldn’t step close to this dealership! The general manager and the owner (his father) were the most arrogant people I have ever met who had the worst customer service I have ever witnessed. Their dealership damaged a pristine Camry and wouldn’t come good for it, and made a scene in front of staff and customers, belittling the customer. They implied the customer lied because they didn’t like hearing that their mechanics damaged the hood. Buyer beware! Stay clear!

Make sure you have your social media set to private because these people will only do business with you after they do a background check to make sure you qualify. Heaven forbid you talk about bad past experiences because they will flat out deny you service. They won’t try to make a better name for themselves by proving your post wrong and showing good quality service. They just act totally unprofessional and refuse to even try. Do not recommend these people for anything

I had a great sales experience with Tim! The dealer was very accommodating while I waited for my vehicle to arrive. Unfortunately stock is low these days, and the idea of walking onto the lot to shop for cars in stock not realistic these days.