SEPHORA

Came here with my partner last week to buy her first foundation and concealer. Alisha did a perfect colour match and gave great advice. She was very patient with all of our questions and we are thrilled with everything we purchased.Only suggestion would be for the store to get more even lighting so it's easier to see true colours.

Nice Store lots of stock, just always very busy so I find it hard to get help at times

My daughter and I were shopping at Sephora in the Halifax Shopping Centre today and an employee (a mature woman, slender build, dark hair) stood up against a wall, arms folded staring at us. We said excuse me when passing by and she was non-responsive. Shortly after she approached us and stood within arm’s length, making us feel uncomfortable as if she suspected we might shoplift. She was extremely invasive and made us feel both intimidated and unwelcome. My adult daughters and I have been shopping at Sephora for several years and we are loyal customers. Generally speaking , the employees are helpful, respectful and friendly. Today’s experience felt like harassment, as if we were being singled out for no reason. As a result, we put the items we were going to purchase back on the shelves and walked out. Perhaps additional training in customer service and professional communication would be beneficial for this individual. We will not be returning to this particular store.

Very busy spot but it is managed well with staff. The layout is identical to most of the Sephora locations. I had makeup done by Taylor N and I highly recommend as she is very knowledgeable on products, talented and just seems like a great person overall.

First time at Sephora, one of the worst experience of my life...Rude staff..even worse the girl at billing counter. Poor customer service. Change your staff members. Very disappointing.

There products are better than the staff. If you want high quality make up/beauty/hair care products, this is the place to shop. BUT. IF YOU DONT LOOK LIKE YOU BELONG THERE, DO NOT EXPECT TO BE TREATED EQUALLY. I'm not going around, looking like raggity Anne, but I also dont look like I have a beauty filter on constantly. I went In there for 1 product you cant buy at any other store: Colorwow Raise the Root. It as during a slow time. There were double the employees than customers. And NO ONE approaches me. When I started walking toward a staff, she purposely acted as if she didnt see me walking her way and she skedaddled. So I try another woman and SAME THING , except I made sure to catch up to her because I'm not wasting my time hunting around for a staff member to help me find ONE PRODUCT I ALREADY KNOW I WANT, BUT NEED TO FIND. There customer service is APPALLING. so if you dont look like you're a person who spends hundreds on looking your absolute best everyday, do not expect good customer service from them.

Have heard lots of good things about how knowledgeable the staff is. Was excited to go and get some help picking out makeup and skin products for problem skin eczema, rosacea, and sensitive skin. But I was unable to stay in the store due to the smell. Staff were spaying different sents all around the store, and it set off my headache after 3 mins in the store.

I was in Sephora a month ago. I was looking for a new mascara.The brushes of all mascara testers were broken! When I asked why they were broken, the consultant answered that it was to prevent visitors from using them. I see this for the first time!I've been to a lot of Sephoras, but the broken brushes have only been here.I would like to remind you that testers are created precisely so that the client can test the product. Overall, it's not the best Sephora.P.S. I bought the mascara at MAC, which is right across from Sephora.

High-quality make-up staff but mostly very expensive compared to other make-up shops. In general, it is recommended to go there to buy high quality of make-up staff of the price not important for you.