Canadian Tire

Do not bother going here for any auto services. I had an appointment for a tire change / oil change, dropped off my car in the morning only for them to call a couple hours later saying they don't have time to do it that day. I understand unforeseen circumstances may have occurred, but this unreliability leaves me never wanting to trust Canadian Tire again. They also weren't apologetic at all. Store is also dark, messy, and cluttered - not a pleasant shopping experience.

Employees weren't letting us look at bikes because some teenagers were messing with them? Not sure what happened there but they were super aggressive and they didn't let me go to that side of the store.

Do not come to this store! Absolutely horrible customer service! I bought 15 balloons and paid $60 for them and I did not even leave the store and they began to pop. I was left with only 6 balloons before I got to my car. When I asked them to replace them they began to state that once you leave the store they are not responsible, even though I only sent one for outside the store. Once I told him that I would like all seven balloons replaced, several of the cashiers began to yell at me. Do not come to the store. I have never been treated this way in my life to have four cashiers yell at me is ridiculous. Go to another location Italian

I bought a toaster and went to return it for a toaster oven for my nephew. The next day I went back to exchange the toaster oven for a bigger one and their system for exchange and refund was down. I told the girl since the bigger toaster oven was on sale I will buy it and return the other one another day. She didn’t tell me about the exchange policy that if you exchange once you can’t get a refund. I went back today to get a refund and they refused and said she didn’t have to tell me about the policy unless I specifically asked. This is very misleading and dishonest. I asked to speak to the manager and he was rude and wouldn’t do the refund. The packaging wasn’t even opened. I told him his systems were down and I purchased another one he still refused. I said ok I will return the new one I bought and do an exchange, he went on to tell me he couldn’t do the return if it was used I said it’s still the box. He was very rude and didn’t care about doing what was right and giving proper customer service. I went to the car called the barrhaven location and she gladly said bring it in and we will refund you. I decided to go to heron road location as it was closer and they also did it happily for me. I will never buy anything from this location again. Being in a community area you would think they would value their customers. Not the case here. Two other Canadian tires had no issue that says something about their customer service.

Lovely experience at this Canadian Tire Automotive Centre. I came in with a complete flat tire and they were immediately helpful regardless of whatever they were doing prior, and were very kind throughout the process. Were great about keeping me updated too. 5 stars for sure!

If you need a tool (majority of which are locked up) you'll ask the front desk to have someone open the locked cabinets except this staff member will never arrive. You'll wait and wait....and wait some more. This is one of the worst Canadian tires we have ever been to in terms of efficient customer service.Also, don't be fooled by their sale" prices. They just jack up their regular prices and pretend the sale price is a deal..."

I don't always have the best experiences at Canadian Tire stores, this location has changed my view of Canadian Tire. From the moment I walked in to pick up an online order, I was greeted with a warm smile, kept up to date while the employee finished with the previous customer and another employee even helped me load the item into my car. It's very rare to have this type of service and honestly I commend the store and employees for the service.

We bought tires at this store and had them installed. We were satisfied with the service and brought the Jeep home. Easter Sunday is the first time we use the Jeep and don't go very far when a loud banging starts and we pull over. I find that the lug nuts on the front passenger tire are a little more than finger tight. To top that off a rear tire has a screw in it. She phones the store and leaves a message. No return call. She phones again, leaves another message. No return call. We have the tire plugged by our mechanic and the wheels torqued. Later my wife goes to the store and is told the reason no one returns her calls is that the phone system at the store doesn't work and hasn't for months. So a pointless warranty if you have to drive on a flat tire and the others are loose if you cannot contact the store. Also being aware that the phone system is not working and doing nothing about it speaks to the poor management of this location.