Costco Optical Centre

Very unfriendly staff, bad customer service. I went with my kids and they made the kids very uncomfortable. They get irritated if you don’t like the frames! I don’t advise anyone of going there.

The worst place to shop for glasses, shame to Costco. First and last time. Staff are rude, doing nothing just watching you and tells you have to wait.

Staff Is AMAZING!!! There's no fooling around. They did everything perfectly!...Everything is clean and I'm very happy with this place. I consider this place if you need your vision checked!

Great service, fast and on-time (even during Covid) and the staff was extremely patient and helpful when helping to find a pair that fit well. Thank you!

CAVEAT: mauvais service avant et SURTOUT après vente. Fréquentez plutôt les Costco à Ottawa pour un meilleur accueil et bon service après vente. L'arrogance qu'ont CERTAINES employés de Costco Optimal Centre est pitoyable.

Always completely satisfied with service. They take their time to make sure your happy, been going here 13 years to fill percriptions!!

Alors ils sont tres presser a prendre votre argent en forcant des ventes et servant juste les clients qui ont qqch à payer, mais si tu viens ramasser quelque chose qui est deja payer alors bonne chance… tu as quelques heures a attendre pendant que tu vois l’argent continuer a entrer mais pas un client se faire servir apres coup

rude lol

Ordered two set of glasses in store: one for far distance ($199.98) and one for reading with ultra-light crystals and all the options they offered me ($229.98). Very disappointed as the ultra light pair had crystals as thick as the regular ones that I had before, which I bought for less than $50 in Clearly.ca a couple years ago. I had to complain to two different technicians to have my money back. Both assured me that the crystals I've got (about 7mm thick) were the ultra thin I paid for), which only raised my outrage as I have another old pair that has less than 5mm thickness. Once I've got the full refund, I ordered my sets at Clearly, and not only I paid half the price and received 4mm thick polycarbonate crystals, but also I had a better overall purchasing experience... So I can say that I am very happy buying online at Clearly and I won't ever buy again at COSTCO my glasses.

Get your prescription here, but visit the other Costco’s to fill it. The waiting time for front desk service is just awful.