Hillcrest Plumbing & Heating

It had just over 24 hours since the sewage blockage/ old cast iron pipe gunk in our building backed up to our sinks (we're 2nd floor). The strata was non-responsive to my emergency requests. So I started taking the task by myself.Hillcrest, specifically Winnie, was extremely responsive, and gave me a detail estimate which I was super appreciative up, it helped me create an estimated budget on my end.Fortunately, the caretake finally came through and had to call aplumbing service that the building contracts out too.Thank you Hillcrest for being responsive, it'd helped my stress ease a little bit.

This is the fourth time Hillcrest plumbing and heating has provided service to us. It was for a hot water heater. Service was prompt, courteous, efficient and installed perfectly. I was very satisfied with the work that they did and I would recommend them highly.

I met Byron at Hillcrest, he is professional, knowledgeable, and extremely helpful!I was looking for an adaptor for my shower hose connection and unfortunately can't find anywhere. I finally went to Hillcrest and met with Byron. He came up with a solution for me as such an adaptor does not exist! Although I spent only $13, Byron serves me with lots of patient, helping me to solve my challenge, and more importantly with passion. Hillcrest plumbing ... Byron ... Thank you!

Johnny from Uncle Bill's Hillcrest rebuilt my sink in about half the time I was quoted. He was friendly, professional and efficient. My sink is in good, solid shape now.

Jonny is a real gem. He has helped with our plumbing needs at least 10 times and we always ask for him because he knows his way around our home which was built in 1912. His expertise and temperament are invaluable!!!

DRIVER BEWARE. This company drives their vehicles recklessly. I was driving north on Main st. and was to the left of their truck… not behind… to the left…. They changed lanes carelessly without even checking their mirrors or shoulder checking. If I didn’t slam on my brakes, I would have been hit. Especially with snow and ice still on the ground, no one should be forced to slam on their brakes all of a sudden, it’s not safe.If you’re driving in the greater Vancouver area and see this company vehicle, stay alert and keep your distance. They don’t care who they endanger on the road.Because of this experience I do not believe in the ethics of this company and would not recommend their services to anyone.

Unfortunately, my experience with Uncle Bills Hillcrest plumbing was not very good one ! I booked the replacement of water heater by phone. It was quite urgent because I discover leak around water tank and I was leaving the next day. Winnie gave me a quote $ 999.95, which sound reasonable ( I did some research ) .She did not send me conformation of the quote by e mail, although I did provide mye mail address to her. The job was done quickly the same day, water tank was replaced by Alvaro. Afterthe replacement was completed Alvaro pointed out that the leak detected by me was still there. So it seems that replacement was not really necessary.You can only imagine my surprise when I was charged $ 1000.00 more then I thought my quote was. Winnie claimed that she give me a quote$ 1995.95 not $995.95 . I did not receive responseto my complain, the invoice and the paper work for this job was quite inadequate, no gas sticker was provided , date was not complete ect.The office should be better trained and provideall necessary information and quote PRIOR tosigning work order. This is the practise whichis most of the business are operating ! ! !The office was trying to convince me that the price for water tanks replacement is the best , but I foundexactly the same tank for much lower price in several places ! SO BE AWARE !

Micheal P. was able to suggest that we save on our purchase of new shower faucets and he was was able to fix the problem completely (saving us $250.00). He was able to keep the time down to one hour, which we also appreciated.

We've been customers since 2009. Always prompt and professional. Some of the jobs have been complicated and not easily diagnosed. Technicians always stay with a problem until it is fixed. Today was quite straight forward. Resolved in an hour. Thank you.

We had a faucet diverter that needed to be fixed and these people did it for us. I don’t remember the guys name who helped us but he was super patient and determined to find us a solution and in the end fixed our diverter so it doesn’t leak! Great guy for problem solving! Thank you so much!