Toys'R'Us

Great service for this busy holiday season! “Little Moe” was friendly helpful and so attentive in helping me find exactly what I needed! If only I had such super care while shopping at other stores! Super employee! Please let him know that him (and his curly haired colleague!) were awesome! They made my day!

We just wanted to share that Whitney from ToysRUs in Windsor. , went above and beyond finding a special Lego set for our son. She even wanted to be present when our son picked up his new Lego set to see the excitement in his face. He was definitely a happy customer and we were happy parents. Thank you for everything Whitney. Fantastic customer service.

I called this store because I was having a problem with the chat service on-line. I found a dream employee! I needed a receipt and Kim helped me right away without hesitation. She had it sent to my email and solved my problem. Thank-you for the excellent customer service Kim! I will go to Toys R Us in Windsor again and again because of you.

A few weeks ago we went into the store on Howard, to get some information about twin strollers as my husband and myself are elderly and we were interested in purchasing one for our daughter in Vancouver. Thanks to a lovely lady named Rachel, who demonstrated how to open, and close the stroller as well as demonstrating for us how the double car seats would be attached, we left the store relieved that this was the one we needed. After speaking to our we returned to the store to purchase the stroller. Thanks toys r us. Excellent customer service.

We purchased a drone at the Windsor Toys “R” Us location. and the associate Kyle went above and beyond to make sure we were happy. They did not have the inventory out on the sales floor, and Kyle went to the back and looked around until he found what I was looking for.

We are grandparents from Port Perry and we were searching for a Leggo item for our grandsons birthday that only this store had. We were very lucky Darlene, a manager at the store, picked up the phone. She walked my wife through the on line purchase with a friendly patience that is rare to find these days. Darlene you made a Grammy and a Gandson very happy. Her customer service is exemplary. Thank you!

Went to get a scooter for my daughter's birthday, found one I loved but the 2 on the floors boxes where destroyed. The customer service woman had someone look in the back for one that's in better condition so it can be wrapped but they didn't have any, I then asked if a discount could be given which she said policy said no because the item was fine so I left without it and went to Sportcheck instead and came to the exact situation.....they discounted to compensate and got a sale.

Kids had an awesome time for the March break events! Thank you Juno for being an awesome event staff, helping out my kids and going above and beyond for them. The store is well stock and organized.

We took our daughter today for the first time and it was great. The store was very clean and organized and had a great selection of things. It was so nostalgic walking through the aisles and watching her look at everything.

Griffin and Chris are very helpful in their knowledge of diecast cars I am a collector of over 30 years and always well treated and well-respected great staff and also the cashier's Aaliyah and Noah very helpful and well knowledgeable

My family and I went on Friday and our cashier was so patient and kind. Her name was Janice. I get anxiety when I feel like I am taking too much time if I ask questions or need a price check. She was very patient and I was able to get the items I wanted without feeling anxious. My daughters and I went back on Saturday to purchase 2 dressers.Two gentlemen, named Jacob and Ahsen, brought them out to my vehicle. I drive a van and have to take carseats out when I need to put the seats down. They were patient with me even though I was scatter brained. They made small talk and really kept us smiling the whole time. They loaded us up and we were on our way. Janice, Jacob, and Ahsen, really made me feel like they appreciated me as a customer. The customer service at the Windsor Location is wonderful. I wish other big box stores would take note. Toysrus Windsor has set the bar high for customer service. Great job!