Best Buy

April 2022 3★This Best Buy is fairly large, they have a Greek squad available to help you with electronics setup and diagnosis. There's a lot of areas: televisions, vacuums, camera and photography, computers, small kitchen appliances, video games and even drones.Overall, staff is ok. Recently, there haven't been enough decent deals.

No one is ever at the cash out line. I was there on a very quiet Thursday night and the cashier would leave his station even though he saw me approaching the line up area. Had to wait over 5 minutes before he came back and checked out my items.

Terrible experience with this Best Buy exchange & service. I brought 3 Soda Stream cylinders for exchange/swap. One female clerk named Lemuna behind the service counter told me I have to show her receipt for the swap. I told her I did the swap for many times, no one ask for receipt. She rolled her eyes on me and said how can I help you without receipt? You have to show me your receipt!". OK

Had bad experience in this store, when we tried to understand the policy of extended warranty. She bought 4 years extended warranty on her PC, under the wrong expression given by the store Rep. that within 4 years, the PC can be returned without any explanation. We had the power issue with this PC since the last year, so we decided to return it and get the credit, so we can buy a new one. When we asked for the credit, we were told the product could only be repaired. Then we asked for the written policy of the extended warranty so we can understand what's included in the extended warranty, an Indian Supervisor gave us very rude attitude and asked us to check the return policy ( not extended warranty) online ourselves, and said to us you can leave the store now".We thought the staff who wears the best buy uniform represents the company

Excellent Customer Service!I was at the Markville Mall store looking for something particular yesterday, and I was rushing to get it, the young man, Talib in he front desk help me found it and price matched it for me, made sure I got the best deal, and I was in and out less than 5 minutes, so impressive. highly recommended.Thank you Talib. Keep up with the good work.

Extreme poor customer service. I was standing in front of the best buy mobile counter about 20 minutes. The sales just ran away to serve the other customers without asking me need any help. He definitely saw me is waiting because I was just there when he was finishing up with the customer. Never go back again

We visited another Best Buy location, but the TV we were interested in wasn’t available, so we drove to this location.It took a while for a “blue shirt” employee to assist us, but he did call for someone to help us. It was our lucky day because we met Noel, a senior advisor. The TV that we were looking for was available, but it wasn’t quite in our price range. I still couldn’t justify the price tag. Noel asked us what we usually view on our TV – regular shows, movies, gaming, action movies, etc. He gave us a run down on all the TV’s and options. It turns out the TV we were interested in wasn’t suited for our purposes. Noel was incredibly patient, and answered all our questions. He never made us feel like any question was too small. He showed us a TV that had everything we were looking for, and it was several hundred dollars less than the one we had our eyes on.Noel was called away, but another associate helped with payment, which was super-fast. While my husband went to get our car, the associate wheeled the TV to the front entrance. I totally forgot to get his name, but I appreciated that he waited until my husband drove up, and then placed the TV carefully inside our trunk! Now, this is how service should be!

Limited stock. You have to check the shelves under the laptop displays to see how much there is of each unit. The sales person isn't knowledgeable. He has to rely on a device to pick up the technical features of the items such as clock speed, ram. You are expected to buy the Windows 11 product if you ask to see it. That item is locked it the back. The sales guy won't let you see the product to make a decision unless he is the specific guy that gets to process the sale.

Safi, the assistant manager, was very helpful regarding a computer that we bought in December that was no longer working. He was an excellent listener, very knowledgeable, and resolved the matter to my satisfaction. Thanks Safi...well done!

Very nice service, I just bought two phones on 11th March 2023, S23 (green) & iphone 14 pro (silver). If you guys are struggling with color availability in your desired phone model, then this place is best option for you.I got amazing deal with trading in my S9+.Thanks to Mr Talib (omni channel specialist) for suggesting me this place and guiding me to the right person. Its good to see a smiling face right at the entrance to assist you. You meet him right at the entrance.Thanks to Mr Arooshan for thorwing in amazing gift vouchers and deals for me. Also Ms Sanchita for helping me with data transfer even in late evening.Staff is very co-operative and equiped to asist, highly recommend this place.