Lounsbury Furniture

I've never seen a salesman so disinterested in making a sale or wanting to get information. Asked about an item on the floor near him and was told to take a photo and go ask someone else. I'll give them an extra star because the lady I found was great, but a little too late. The experience was so mind bogglingly bizarre and negative that I will not be back.

Update: Manager Ken, made things right with covering the price of upholstery for my Ottoman which I received the wrong color and material.I VERY MUCH appreciate that we were able to complete this on a Great note. Because I love my new sectional and ottoman, and I now have faith in Great Customer Service. Again, THANK YOU, KEN.:)

We bought an LG refrigerator, stove, dishwasher, and microwave from Lounsbury Furniture in 2020 and were delivered 2021. Shortly after delivery dents started appearing on the front of the refrigerator (which was not dented at delivery). I called and reported it at that time and after more than a year of calls to LG, extended warranty, and Lounsbury nothing was done. I was promised twice by Lounsbury and LG they would replace the doors but went back on their word. There are now 7 dents and more appearing. The problem is the insulation under the panel drying out and causing the denting. Beware of Lounsbury and LG.UpdateOn January 24, 2023 Lounsbury Furniture replaced the three damaged doors on our refrigerator. Thank-you

Learnt an important lesson: never buy something electronic (in our case appliances) from a store that cannot service these things themselves (especially since there are other stores in the area that can and do). Incompetent staff and the only saving grace was decent management. Sadly, we will not be going back.

Walked in, and walked out with an Ashley sectional couch! Ashley Furniture was $300 more, and we could not buy the one in stock! Would have had to wait up to 3 months for ours to come in! Lounsbury employees did not pressure us and let us look around on our own! Once we decided what we liked a lady came and helped with everything! Paid and backed up to the warehouse door! Gentleman loaded a new packaged sofa and we left! Will definately be back when we need something! Lilly approved

Useless warranty.Sold a broken couch and best they can do is offer a new cushion.Paid for a warranty and it gave 0, absolutely nothing.

I want to say thank you to Cheryl for your amazing customer service.Cheryl was awesome to deal with, very efficient and helpful.Thank you so muchRobin and Chris

My new appliance was believed during Fiona!!! Can you believe that. Now that customer care. Hats off to the two gentlemen delivering it. They were fast and friendly. 5 stars from me!

Didn’t end up buying anything during our visit to the store but the sales rep named Woody was very good!

This place is a zero in how they treat long term employees.I have shopped here for 27 years!! Never again.