Kara's Urban Day Spa

Went here the other day to get a brow wax. I found the woman that greeted me at the door and the waxer to be quite snotty & rude. Maybe because I looked a tad bit of a mess that day. Nonetheless, I found them stuck up.

Everything was good except the fact that they don’t take peoples time seriously. Appointment was delayed and my service took longer it should. The good thing us that they are very nice and welcoming!

$116 As a disabled person I was shocked to have to hike through the large building and up some stairs. I booked a pedicure and it was a waste of money. Why? Because I could have stayed home and used the same large bowl that barely fit my feet. There was no pedicure chair with a tub and running water. I think the soak lasted about two minutes. There was no rinse off except patting my feet off with a towel. There was barely a massage on the bottom of my feet and nothing at all on my lower legs. For the amount of shellac used on my toed, it should have been free. My 2 large toes I usually get gell because they are damaged. However, I was not allowed to add anything to my service. I will not be going there again.

I wanted to give no stars but I couldn't post unless I chose at least one start they don't deserve even one star. I recently got a french manicure with shellac so my nails looked awesome for my cruise vacation. The girl who did my manicure was very nice however she didn't put the nail polish on conventionally but with a stylus that would be used for painting. I spoke to her several times during the process to say I had never seen it done that way and she assured me it would be no problem. On Day 4 of my cruise four of my nails were chipped off so much I had to clip them back and another nail had 1/3 of the white nail polish completely chipped off. I called to voice my concerns to Kara's and was offered 15% off removal of my shellac treatment that would have been $12.00 minus 15% a grand total of $1.80 what an insult so I explained that was not acceptable since I paid $35.00 for the french manicure and $15.00 on top of that for the shellac treatment which should last at least 7-10 days, in the past it has always lasted at least 2 weeks. I felt giving me a credit of 50% of what I had paid for the service would have been fair that would have been $25.00 towards my next service. I was not asking for a full refund which should have been offered to me. So the owner was contacted and he came back with his offer of 50% of the cost of a regular manicure so 50% off $30.00 a whopping $15.00. Another insult to his customer Wow he really cares about his customers. I told her that was not acceptable and I cancelled the appt I had to have my shellac removed not giving any more money to someone who doesn't care about his customer. I told the lady I spoke with to tell the owner that I was very dissatisfied and may not be back as a customer since he doesn't seem to care about his customers. Fancy place perhaps they should learn great cutomer service cause they obvious are not aware of how to treat customer. I spent a total of $127.00 that day oh well won't be doing that in the future.

Had such a great day going for express facials with dermaplaning and pedicures with my best friend.The staff was very professional and did an amazing job with the services.We will be going back there for sure.

Bailey Reed is for sure my favourite hairstylist there she is awesome at stylingespecially with wedding styles I definitely recommend her! It is a very clean and beautiful Kara's.

Our experience with Kara was amazing and they literally saved the day. My daughters appointment for both hair and make up for prom were cancelled last minute. Kara’s made sure they were able to fit her in and her hair and make up were beautiful. Highly recommend this place and a personal thank you to Kaitlynn who went over and above.

Eliana is the best!!! She takes her time with me and goes above and beyond to ensure I am happy with the excellent service she provides. Karas on Portland is my go to place. Highly recommend visiting Eliana for SPA services!

Me and my sister got great pedis. My ties are still twinkling.

Great customer service and prices are reasonable. I get my nails (Crista) and hair (Joe) done here. I'm giving 4 stars as they dont have true online booking otherwise they are a 5 star place.