Wellness Shop at Jacuzzi Vaughan

Had a great experience purchasing and getting very reasonable financing for a floor model Clearlight Sanctuary 1. Installation was smooth, and while there were a couple of minor issues with an LED light and getting the doors level, these were addressed quickly. The sauna is working perfectly, and I try to use it daily. Thanks very much!

9 months ago ( review below) I praised this company based on the stores service. Unfortunately the service is only great when they want your money. After that it’s terrible. I have had the LED lighting go twice on my new hot tub. The latest time, they have to remove my hot tub, take it back to the warehouse, and remove the plumbing to fix the problem. The technician that came out said this isn’t worth it and recommend the entire hot tub be replaced. Fixing it will cause more problems later. They are trying to replace it with the same series which is not a comparable model. Looks like Jacuzzi went cheap and removed many features in their 2023 j-245 models compared to 2022. I called the store and the sales rep said no the comparable model is the j-345. 2023 models removed the lighting, the waterfall and the additional filtration. I spoke to head office and the Vaughan store and was told I have to pay $8500. What a joke! It’s been over a month of me having an empty hot tub and this still isn’t resolved. For anyone reading this go somewhere else.From start to finish the team at Wellness shop has been incredible. The knowledge and level of customer service from their sales and service teams are like none other. Jennifer Gaetano from the Vaughan location has been amazing. She has been great at answering any questions. Our entire family love the new addition to our backyard. Thank you Jennifer and the Vaughan team!

The Wellness Shop was great. I've bought two Jacuzzi tubs from them. One in a previous home and in our new home. I did my due diligence and shopped around. Yes, there are cheaper tubs, and I've purchased them with regret before. I don't think there's a better tub than Jacuzzi. Jenn was particularly helpful working with me both pre and post sale and even followed up afterwards. I'd recommend Wellness Shop if you're buying a hot tub.

I absolutely love my new hot tub! Looks amazing and looks so stylish. Easy to use and easy to maintain. Customer service has been excellent so far. My salesperson Christian has been great and responds quickly if I have a question. Highly recommend this Jacuzzi product.

My husband and I purchased our first hot tub from Jacuzzi Vaughan and it was a great experience. You go by appointment and the staff show you all the options available and there are many. Mike assisted us and his level of knowledge on each tub was so in-depth it made our decision very easy. Mike is very friendly and had us laughing the entire appointment. If you are thinking of purchasing a tub? Do it. It is the best investment we have made for our family. The powerful Jets along with the lights make it relaxing and fun. You can have either a spa morning or party at night! The care of the tub is very easy and if you have any questions, the staff support you through the process. You only live once. Live your best life!

Incredible hot tub. Jen helped me get a great deal on this floor model and it works amazing! Fully loaded with an amazing cover upgrade, steps, a UV system, and a hand rail (not pictured). Everything was hand delivered and installed, all included in the price!The jets are super luxurious, and I was taught how to properly care for them and make sure the water is balanced. I love going for a dip late at night and turning on the LED pool lights.Overall very satisfied with both the product and the service!Thanks Jen!

I ordered and received my Sanctuary C Sauna and am absolutely thrilled with my product!Jennifer Tom really is a Sauna expert, and was extremely knowledgeable with the product and the delivery process. She went above and beyond from the sale through to delivery to make sure that I was happy with my purchase.The delivery team at Hot Tub Movers were amazing, friendly, and very professional, and were out the door within 1.5 hours.I've been able to use it almost every day since I've received it a week ago, and have noticed the benefits almost immediately. I work from home but am sitting all day in front of the computer, and without as much physical activity, especially in the winter, my lower back and hips are affected.Since using my sauna, I'm able to move more freely without pain or stiffness. With the corner unit, there's enough space for me to do stretching while getting the benefits of the infrared heat.I would highly recommend getting one of these ClearLight Saunas!

Love my Jacuzzi Hottub. The service from start to finish was top class, from choosing the hottub, delivery, electrical, everything was taken care. Worry free experience. Jennifer was amazing providing support especially to me who is a first time hottub owner. I am so glad I chose Wellness. Would highly recommend to everyone.

Our whole family is enjoying our purchase of the Jacuzzi hot tub. Christian was great at answering our questions and providing instructions on using the tub. Installation service was on point and no issues at all. We enjoyed our shopping experience at Jacuzzi.