CARSTAR St. Catharines

I brought my Honda to this business to have my side view mirrors replaced, providing them with all the appropriate VIN numbers. However, when I received my car back, I was disappointed to find that the new mirrors were a completely different style than the originals, making them not match at all.I called the business multiple times to try to resolve the issue, but unfortunately, they were unresponsive and did not take any action for months. After months of waiting, I was finally informed that the only resolution would be to spend an additional few hundred dollars to match their mistake. This was an incredibly frustrating experience, and I would not recommend this business to others.Their lack of professionalism in not only making a mistake but also in not taking action to fix it in a timely manner was unacceptable. I would advise others to look elsewhere for their automotive needs, as this business does not seem to have their customers' best interests at heart.

Great communication and professionalism from this location. Staff are very friendly , my car was fixed and cleaned with care.Would reccomend to anyone who needs a repair.

Great work at a fair price. My vehicle was brought into the shop less than 5 minutes after I arrived and the job was completed when it was promised. Blake and his staff were very friendly and efficient.I highly recommend Carstar St. Catharines!

The staff are super nice and explain everything to you. My vehicle has been hit while parked two times. Both times Carstar has fixed the vehicle. You cannot even tell they did any work.Would recommend them to anyone.

Wow this shop sounds really bad ,a friend of mine had work done here and was pretty upset about this place, with the bad work done. He even got a response from owner were sorry" If they did the work properly the first time

I could not be more happier with my experience with car star st cathrines I brought my vechicle in for repair from a recent accident a met with the wonderful Melissa at reception who was absolutely amazing during the whole process and then was referred to Blake who was tremendous and very resurring and caring I would highly recommend car star to anyone my vechicle looks brand new again. Thank you so so much car star for the amazing job you did I couldn’t be beyond happier

What great service. My Lexus needed a new bumper, and the service I received was fantastic. The receptionist was so nice and friendly. I am horrible with names, but she remembered mine 5 days later. She called me regularly to keep me updated on the progress of my SUV. Let me know right away about a delay. They had my SUV for 4 business, and it came back looking better than new!

Carstar did an excellent body work to my car.As a courtesy, they also washed the car and cleaned the interior of it which was a pleasant surprise.They also seemlessly organized a substitute car for me while mine was in repair.I was also highly impressed by the customer service of the front lady: advance notifications, politness, etc. This professional approach is not so often to find these days.

When Car Star St.Catharines repaired my car, it was parked outdoors for 2 snow days without installing the rear glass or covering it! After reinstalling the glass, it still leak！ They said to detail clean the car, but it was still very dirty. This is the working attitude and repair level of car star st. catharines

Had a scratch on my lower left bumper, then this guy Blake suggested to take the bumper off and re-paint the whole thing. Just like exactly what he said, it looks like 100% brand new again, like it never happened. Yellowish tint are from my camera. He used the same exact paint color like the rest of my car.