Dollar Car Rental

Very very very bad company, we’ve been booked online pay money since one month ago today we arrive to Canada and went to pick up t car they say sorry we didn’t have car. And after a while they say wait we will clean one but from 10pm till now it’s pass 12 midnight and we didn’t receive any and they don’t agree to refund our moneySo not recommended and take care. From them

Unfortunately I left my sunglasses in the car on June 10th at YYZ. I submitted the form but no one replied and even they dont pick up the phone. The lost and found department ignores your calls and they dont pick up the phone, even no room to leave message. They don't feel responsible at all. I sent my friend there and no luck. She was told that we don't know where is the place for lost items.

We rented a car from dollar for the first time from Toronto airport. I would rate our experience as average. After waiting in line for 45 mins, we were told that no cars were available and we had to wait for 1-1.5 hour. So we decided that we would head out and pick the car later. As we were going back to ground transport area, we got a text saying our car was ready with no explanations provided. Anyways, once we got the car, it was fine and the return was smooth. Note they authorize a large hold on your credit card which wasn’t just surprising for us but also for others standing in the line. However, in the end, there were no additional / hidden fees charged to us.

DON’T BE FOOLED BY THE SUPER DEALS & THE AMAZING PRICES DOLLAR CAR RENTAL OFFERS YOU…!!!! This is the third & last time I rent from Dollar’s & EVERY TIME as soon as I reach the Dollar counter; I’M ALWAYS CONFRONTED WITH THE SAME PROBLEM…THEY HAD NO CARS…I always had to wait for the car that I have reserved over a month ago. I got Dollar Rental thru AARP TRAVEL CENTER & every time Dollar was the cheapest among Car Rental Agencies & every time, I fall for it & I choose Dollar!!! & on top of Dollar’s POOR SERVICE I HAD TO DEAL WITH THEIR AGENTS RUDENESS !!! I DO NOT RECOMMEND DOLLAR CAR RENTAL & if you don’t believe me…Go ahead & rent from Dollar & see for yourself. The $20-$30 you save by choosing Dollar is NOT WORTH THE AGGRAVATION & HUMILIATION DOLLAR PUTS YOU THRU…!!!

First time renting a van with this company as I had never heard of them and to be honest I thought that the deal was too good to be true! I hadn't read all of the reviews but on the day of the pick up I was panicking and also skeptical. Like what was I getting into? As I wasn't arriving from a flight finding information about their counter was quite frustrating. The uber driver that dropped me off though knew where I needed to go. By the way it's terminal one but it's in the parking area with all the other Rental companies. When I finally arrived I can now understand the other reviews however the bad reviews is not what I experienced. The young female associate was quite helpful. At first she mentioned that I would have to wait after already waiting for a good 45mins in line. Not her fault as she was the only one working. She said the van was not back from getting cleaned. Which is totally understandable but why have us put in a time. A courtesy call or an update to let us know the status would have sufficed. But I didn't have to wait as long as she intended as by the time she processed my paper work the van had arrived. Paperwork only took about 10mins as I provided all that she needed. The van was clean and spacious and was quite impressive. All in all, the company did well and so did the people. I didn't experience any additional charges or fees or anything of that natured. What o reserved and the fees involved were as promised. The rental took place on February 10th.

Never again!I didn‘t know car rental could get as bad as this.Had to wait more than 1h for a car that was prebooked and prepaid. The station didn‘t even had enough cars. Employees were very unfriendly and the car we finally got was in really bad shape. Big dent, whippers not working, terribly dirty outside and inside (spilled coke, stained seats, strong canabis smell). Not only disgusting, but also unsafe to drive.Do not use this rental, as it is as close to fraud as it gets.Never again !

Our booking/reservation was all set but ultimately Dollar refused to give us a car because of a system error that even involved ServiceOntario and did not provide any flexibility. After a heated argument out of pure frustration, we left feeling defeated and called a Lyft instead. One employee (a lovely and kind woman, so sorry we didn’t get your name) went above and beyond and chased after us to apologize for the mishap and advised us to try Alamo instead. She was right - although we had to pay over $150 more than the Dollar booking, Alamo THANKFULLY was able to give us a car. Thank you for saving the day and our trip. We are so grateful and wish your colleagues knew how to provide better customer service.

Customer service? What customer service? Horrible service. Went to get car with family at Terminal 3 night, girl could barely speak English and were talking in their Indian language with one another with 3 people waiting in line, how professional. Gave customer in front free upgrade into SUV instead of wait, guess what? That customer was speaking with them in their language and when I asked if I can have something a little bigger girl in glasses told me that’s all we have. All while there were other models of the same size I booked in parking lot and she was extremely rude as if she makes calls and was telling the other girl in their language not to give me another car (I think) unless there’s a problem with car. Seems like they only give Indian decent good cars and treats others like garbage. Extremely horrendous and brutal. At return the person was nice and felt like I was actually understanding them speak English. Even they seemed fed up with how the place was running and told me he had no comments on how the place was being run and it wasn’t like this before new GM. No point in complaining on return because they were all friends with eachother inside. Very sneaky with sales as they tried selling insurance and told me not to fill up gas when I asked why they said it’s included and tried putting gas charge on my contract. READ CONTRACT BEFORE YOU SIGN! Even better just go to their competitor which is right beside them.

I was skeptical with this car company after reading reviews. I was booked for 9 pm. Arrived at 9.30pm and had to wait 1 hour in line before being attended as it was busy. Car did not arrive and was told another hour. I was given upgrade to tesla Model 3. Other than waiting in line for long and not leaving airport for 2 hours with 2 kids was not great. Counter attendant girl was helpful. I was also skeptical of tesla charging but when I dropped off car they charged exact amount tesla used in supercharger and no admin fees on it.

I recently rented a car from Dollar the Pearson International Airport location. After reading a lot of the reviews I was a bit skeptic but I have to say it was an amazing experience. The car was great, service exceptional and pleasant staff. The old saying “Don’t always believe what you read”. The rate was unreal compared to some of the other companies. I will definitely rent from them again. Thank you Dollar Rental. My rental was Mar 6-19/2023