Derry Urgent Care Clinic & Pharmacy

Weirdest experience ever. Came to urgent care for quick check up of my son as he was coughing a lot. They said that they won't treat and I should contact my family doctor and go to her. If they don't want to work then why is the clinic open?

I am absolutely livid! This clinic states that they’re open until 7pm. I arrived at the clinic at 5:15pm and was rudely told that “the walk-in clinic is closed. We are full.” There was absolutely nobody in the waiting room. When I pointed out the discrepancy with their hours and an empty waiting room I was completely ignored. No explanation, no sympathy - not even directions to another clinic who would be able to help me. If your business hours state you’re open until 7pm - you should be accepting walk in patients up to that time! If not - lock the door or a least post a visible sign with your policies. This clinic is one of the reasons our health care system is in the toilet!

Had a wonderful experience with Dr. Randhawa. She was very knowledgeable and thorough with our assessment. She was patient and she gave us great tips on how to minimize the anxiety for kids at the doctor's office. She was caring and was genuinely concerned for our health. We did not feel rushed at all. She took the time to answer all our questions and even educated us! I found that helpful as not many family doctors do this. I would highly recommend.

Dr Gowda is excellent service, amazing and just so considerate. She took my husband in when he was in need and now myself. Our family doctor was closing her practice and we did not have anywhere to turn. Thank you so much as you have been very very helpful. We are hoping to become part of her family doctor list soon.

I think the clinic needs to reevaluate their front end staff or else pretty soon they’re going to lose a massive amount of business. There isn’t a shortage of clinics and doctors so this is a note to the people running this clinic - REEVALUATE asap your process, your signage, and most importantly your rude, impolite and disrespectful receptionists that display absolutely no empathy towards patients. There are enough problems in the world and we deal with more than enough every single day and everyone is fighting their own battle to survive. The least you can do is display kindness.

This is NOT a walk-in clinic. They need to change their signage.As noted on their website: NOTE FOR PATIENTS WHO DO NOT HAVE A FAMILY DOCTOR AT OUR CLINIC: We are not accepting Walk-In Patients for both in-person and tele-consult at our clinic until further notice." Even though my family has been to this clinic on numerous occasions they will no longer see walk-ins."

Not a walk-in clinic. Tried to see a Doctor & was denied. Was told they have one doctor working who only sees their patients

My infant daughter were turned away from the clinic because we didn't have an appointment. This is listed and advertised as a walk in clinic, but not accepting walk ins.

Worst receptionist ever, doest not listen to what the the patient is trying to say, the customer service lady said that our procedures have changed regarding prescription refill"

Silliest clinic I've seen. Why is this clinic open and named urgent care if it doesn't want to treat patients? It is so restricted that it'll refuse you if you have a family doctor! Even if it is far, they don't care. They will just not treat even if it's for 1 year old infant and suffering badly. They just don't care.