Prestine Drycleaners

I used this company while they had a store on Menzies in James Bay. They had to move to Burnside W some months ago, but it is well worth travelling all the way there to have dry cleaning done. The company offers excellent drycleaning service, it is reasonably priced and the ladies are very pleasant and knowledgeable. I recommend the store 100%.

Worst customer service experienced.My shoes we’re drycleaned and we’re ruined when got back. Moreover the guy at the store was never rude and didn’t accept their mistake.

I moved to Victoria recently from Los Angeles. Since the prices are so much higher here I always ask first. I needed my dress clean for a Christmas Day dinner and brought it to Pristine Cleaners at 98 Brunswick Ave. on Dec.22. I had called before And asked if it was possible to pick it up Dec. 23 or 24. Before I left the dress I asked the price-she looked at a price sheet and told me $22-25 & it could be ready the next day (she did not imply it was a rush order or it would cost extra etc.& they were open until 6pm on Fri23 & Sat24.12 pm. I had a witness with me. A man called Fri.23 9am & asked me to pick up before 12:30pm because they were closing early. My friend (the witness) picked up the dress & was charged $36.75. I called & complained. On Dec.24 a man called saying that I was unhappy with the service. I said it was the price in a civil manner. He said it was a cocktail dress & a rush order. I told him in a civil manner that I was told a price of $22-$25/it wasn’t a cocktail dress or told it was a rush order & I would never have left my dress if I knew I would be charged this high amount of $36.75. He said I wasn’t even being charged for a rush order meaning it could of cost a lot more & asked what I wanted to do about it . I said I wanted my money returned from the difference of $25.00. He used the F.. word & hung up.

Had a really bad stain on a linen shirt that Sharon the Laundry Goddess was able to remove and get back to me in less than 24 hours. Such great service and friendly staff. Thanks again so much!

Rubbish. This is the closest laundromat to my house and all I can say is I'd rather waste gas going elsewhere. First and foremost, they argue with customers about the hours clearly posted on their wall. (last load is 3:30pm on weekends) The machines are old, and the entire store needs a reno (which they can obviously afford for the crazy amount of money people will pay for clean clothes). Today though, was the last straw. I filled two dryers and left, and upon my return one had been opened, clothes spilling out of it, still soaking wet. The woman came out with a snooty attitude and told us we had overfilled it and that it opened itself, though the dryer latched so there's no way in hell it could have opened on its own. That means $4 not including what i had to add to finish the load wasted on a dryer that didn't perform the service i paid for due to tampering. I had sat for ten minutes prior to leaving the running dryer and it was having no issues with the load it had, and wouldn't it have opened when the clothes were heavier and more wet??? Upon return the second time for my still damp clothes, the only person in sight was a seven year old boy, no adult supervision whatsoever. Will only use this service if my life depended on it (or if all the other local laundromats go out of business, but I'd still look for alternatives)

Place should be shut down. Absolutely filthy laundromat, all Canadians should be embarrassed as this is where tourists go to do their Landry. Filthy unkempt and dilapidated, manager didn’t seem to care, and didn’t even get normal stains out of my clothes. San Francisco costs $0.25 for 6 minutes you get 3 minutes for $0.20 equivalent.

If I could give negative stars I would. My dress was drycleaned" here and it came back to me absolutely ruined and completely unwearable. When I called back to let the person know that something had gone wrong in their process and the colors from the print on my dress had ran

Recently moved to the area and I have a need for dry cleaning services.Their shop is small and they have coin laundry,but very old machines.For me all I need is a good dry cleaner,I've used dry cleaning services for a very long time,so I have a good idea of good ones from the bad.I don't wanna complain about how they did this or didn't do that, but I invest in expensive clothing (tailored shirts, suits etc.) so I want a good experienced dry cleaner to take care of my clothes and I don't mind spending more for good service. I've tried this place 3 times and that will be the last for me.

This is a great little laundromat. Dryers are actually hot! And everbody loves Sharon, who loves her job. Great combination of service.

One of the more depressing places I've visited in Victoria. Fairly dirty, tired and sad.