Michael Hill Kildonan

Nicole was very nice and accommodating when a mix up occurred while getting my bracelet repaired. She was very helpful and professional and certainly went the extra mile.Great Customer Service!!Thank you Nicole!

BUYER BEWARE!Absolute garbage jewelry & terrible customer service! Do not buy jewelry from this company!!I haven't even had my engagement ring for 5 years and I am diligent in getting it checked every 6 months. My ring is also rose gold, which is supposed to be very strong as it is mixed with copper & pure gold. I have lost 2 diamonds already! Friday September 9th, I had it checked and the sales person told me 8 claws needed to be retipped for about 200-400$. I received a quote for almost 1100$ from another sales person several days later who chuckled and said it's a very big number". I am extremely careful and take very good care of my ring

Terrible customer service. An engagement ring my husband bought from here broke after 4 years. We brought it in to be fixed and they agreed. 2 weeks later they called and said to pick it up. My husband arrived and they THEN told him they wouldn’t fix it because of a new policy they can’t fix 3 point rings? They not once apologized and also accused us of “cutting the ring”! We have spent a ton of money here and that made no difference to them. We will tell everyone about this bad experience.

I reserved an item online. Went to the store and the staff I talked with does not know what an online reservation is, she keep on telling me she does not know what I am talking about. Another staff does not know ongoing promos in their store, he told me to show him a proof of this said promo which they should have known from the start.

Terrible customer service, had an issue with a recent purchase. They advised me upon bringing the item in that I could have purchased extended warranty. I was never told of the option at the time of purchase and asked to have it added, but was told I was 1 day past the 30 days. I asked if it would be possible to have it added as it wasn't offered initially, I was told a manager would contact me. Never received a call, called back myself twice and my calls were never returned. Besides all if this they never called to say the item had come back from being repaired. I found out as I placed another call just over a month after bringing it in, to be told it had been there about 3 weeks. The staff were rude and claimed they had phoned, not sure who they called, but it wasn't me. A manger finally reached out to me, he talked to the regional manager and the best offer they had was the ability to purchase the extended warranty. The store manager offered me a $20 in-store credit, but after this experience why would I make another purchase and I regularly get email offers for $20 off of purchases. Michael Hill, we're happy to take your money, but don't expect anything after that.

I order a necklace from them, they say I'd get it within 10 days. A month later I get it, and it looks horrible, nothing like it looked like when they showed me on their monitor. So then I had to wait another month for them to fix it. All that over a simple necklace with 3 initials on it. Of course, they try give you the illusion that everything is fine and dandy with those smooth talking salesmen. They always say they'll call right back, but they must've only called me twice during the whole two months, I was always the one calling them! And then when it finally arrived, they never called me, I walked in to check if it was there and it was. I made the mistake of paying for the necklace in full right when I ordered it. Once they have your money, they don't care about anything else. Michael Hill is a selfish, unreliable business, and I'm never going to deal with them again.

Pretty awful place to buy your jewelry.... It is quite pricey compared to every other jeweler on the market. The quality of most of the rings my fiance and I were looking at seemed to be lacking. There is one or two nice people, but the rest of them are just rude and judgmental. I called and asked a question, got an answer.. which then someone told me later was wrong, and then I was told later that THAT person was also wrong. Nobody is trained or knows what they're doing. Only saving grace is that after filing a huge complaint, the store manager took me for coffee at second cup to talk about what happened and try to rectify it.

Bought a ring here that repeatedly broke. Trying to get replacements and communicate with the staff proved to be such a headache we just gave up. They all have different excuses and stories and good luck trying to get the manager or a staff member to call you back.

A must go to for all your jewelry needs and wants. Exceptional customer service.

Would like to give 0/5 however not possible. Management is condescending, little to no follow through, and do not back their product up. Do not waste time or money. Go elsewhere.