Residence Inn by Marriott Toronto Mississauga Southwest

I booked an accessible room. The setup excellent. Door had an accessible button. Tub had grab bars and the room was spacious. We enjoyed meeting the friendly staff and the morning continental breakfast

I had a wonderful experience at the Residence Inn which was booked for a business Management Team meeting. We booked the Easton's room for a full day and Rose was an absolute pleasure to work with. She was prompt with every request and great with communication and all details were smoothly communicated to our team for perfect execution. All staff on site were very helpful and provided excellent customer service. I would like to also give recognition to the catering and service team. Food was better than we had expected and better than we've had at other similar venues -- VERY FRESH and excellent flavors, served on time with beautiful presentation. All special needs and dietary requests were fulfilled. The meeting room was replenished with beverages throughout the day and was the perfect size. Thank you to Rose and the team at Residence Inn for making out visit here a great experience for our team. We will definitely be returning in the future and would highly recommend.

I was very impressed with the renovated look and feel of the rooms. Spacious, serene and very clean. Rarely have I found better pillows in a hotel.Would highly recommend this hotel.

Disappointment. We asked in advance if an upgrade was available ( we are Titanium). We had suite upgrade vouchers too. When we arrived, the front desk said they had availability but wouldn't want to upgrade us because we may have to move later in the week. Great!The next day for breakfast we were each handed a single paper plate, and a single fork, only after proving our identity. We were told it was Covid. Um. No. As was confirmed by other Marriot locations.We never succeeded in having our room cleaned. I asked and was told was not possible. 3 housekeeping staff were standing across the hallway. I even offered 20 bucks for them to clean the room. Nope.One day I lost the room card and was treated like a criminal when I asked for a new key card. The GM, Manager and representative giving me the stink eye. How about No problem. Mr. Ribeiro".I asked for new towels as we didn't have housekeeping service. She would not give them to me UNTIL I gave her the old towels! Can you believe this!At this point

Okay, I love this hotel. I stay at a lot of hotels because we live so far from family and this property by far has been my absolute favourite. I - myself, am an associate of another hotel and I can confidently say that the service here was top notch (as a competitor it’s hard for me to admit that! Haha)The hotel is well kept and everyone I spoke/dealt with was so pleasant. The TV had its ups and downs, but at least it wasn’t terribly slow. I hope this experience wasn’t a fluke because I look forward to coming back!Room was gorgeous and clean. Probably one of the best residence inns I’ve stayed in. Only thing that was disappointing was that the coffee at breakfast was warm, not hot.

honestly amazing hotelVery cheap hotel room, for a great price! All rooms are very clean, and just amazing. There is a kitchen in the room that includes, a stove, microwave, fridge, dishwasher and sink, coffee maker, literally everything! This room does include cutlery and pots and pans. The bathroom is very spacious and the lighting there is amazing. There is also a fold up bed from the couch which is also really useful. also mini market inside of hotel for snacks, toothpaste, ect. overall so so so amazing! ive came here twice already and am planning more stays here.

Love love love this hotel. My husband and I stayed here for 5 nights and hotel was comfortably, clean and had everything we needed. We cooked 2 nights and everything was available including pots, plates, utensils. No complaints. Will definitely stay here again. Very friendly staff as well.

WHAT A NIGHTMAREI have been a loyal Marriott Convoy customer and stayed at their hotels for many years, all over the world. Our stay at this hotel sucked on a cleanliness and customer service level.A communication issue at the front desk delayed our check-in. We only dealt with a front desk manager, who seemed to have the temperament and attitude of a teenager. Unnecessarily rude and hostile.Bed sheets were NOT changed after the last guest checked-out. I knew this was because it had blood stains on it and was covered in pink glitter. Housekeeping came to change it, but was unapologetic and didn’t look surprised. The HVAC also stopped working during my stay, but that was quickly resolved.We will never stay at a Marriott/Residence hotel again: Apparently their new instruction to managers is to bully customers and to re-use dirty sheets.

Great service! We had to stay here for a few days and I have a boxer Mastiff which is a large dog. The staff, help, and environment was great. There was also a breakfast included which had a great selection of pastries, breads, eggs and other breakfast items. Amenities are clean and easy to access and use, the indoor heated pool was great and we really enjoyed our stay! (Stayed for 4 nights and 5 days)

Excellent location conveniently located adjacent to the highway. The hotel is super clean, from the lobby to the elevators and the rooms. We stayed on the 3rd floor and had a great view of the cn tower.Breakfast was fresh every morning and they provided complimentary tea later in the day in you were working in the lobby.The swimming pool was clean with plenty of towels. Next to the laundry room and gym.The negative was that there were private swim classes taking place at the pool in the evening but the pool was still open to use.Also the rooms had accessible rooms including for people with low hearing on each floorEach room has a kitchenette, clean room, tv with easy connect to netflix. And room service is every second day but you can get towels at anytime.Front desk staff were excellent at customer service. They helped my 18 month old with entertainment and even gave her a gift! Thank you for being so kind!Excellent stay and would definitely stay here again!